Jumia Customer Service Jobs in Accra
This opportunity at Jumia in Accra is ideal for candidates looking for employment, competitive salaries, and career growth opportunities.
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Full Job Description - Read Carefully
Jumia Group Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient, and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.
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Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 12 countries spanning 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high profile shareholders.
Jumia is committed to creating a sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!
We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!
Main Responsibilities
- Management of the day to day operations of CS sales in Ghana
- Oversee the sales team to ensure targets and standards are met by holding daily briefing with team to set objectives for the day and monitor progress regularly
- Devise strategies and techniques necessary for achieving the sales targets
- Achieving growth and hitting sales targets by successfully managing the sales team
- Assess current team processes and procedures, identify opportunities for improvement and implement them
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- Provide detailed and accurate sales Analytics and forecasts for the team
- Tracking sales Team KPI on a daily, weekly and monthly basis, sending performance report to management
- Setting individual sales targets within the sales team.
- Ensure the right staffing count is done in CS sales to efficiently manage cost and productivity
- Resolve customer complaints regarding sales and service
- Plan and coordinate training programs for CS Sales staff
Typical CS Sales Team Lead KPIs
- Growth of CS Sales share of business in Ghana
- CPO reduction
- NMV, Net order meeting set commercial target
Qualification And Experience
- Bachelor’s degree in Business, Marketing, Communications, or related field
- 5 years of experience in sales with past experience in Tele-sales or banking sales
- Strong oral and written communication skills
- Proven ability to lead a team to meet targets
- Excellent leadership skills
- Experience setting sales goals
- Results-oriented with strong analytical skills
- Deep understanding of CRM systems and best practices
- Proficient in Microsoft Office especially Excel or Google sheets
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We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth given the challenges that we propose you to take
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