Plato Consult Limited Customer Service Jobs in Accra
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Full Job Description - Read Carefully
JOB PURPOSE
A Reputable Multinational Telecommunications Company is seeking to employ Call Centre Agents. The successful applicant shall lead and develop the team to deliver a world-class customer experience. He/she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database; and determining eligibility. The role reports to a Team Lead.
ROLE SPECIFIC
- Answer enquiries by clarifying desired information; researching, locating, and providing information.
- Resolve problems by clarifying issues, troubleshooting and diagnosing, implementing solutions, escalating unresolved problems to appropriate authorities.
- Fulfils requests by clarifying desired information; completing transactions and forwarding clients requests.
- Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains and improves quality requests by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Maintains communication equipment by reporting problems.
- Accomplish organizational mission by completing related results as needed.
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Required Skills or Experience
MINIMUM QUALIFICATION
- First Degree/ HND
- Post National service experience
- Customer service or Call Center experience is a plus
PERSON SPECIFIC
- Excellent communication skills
- Customer Centric
- Attention to Detail
- Listening skills
- Data entry skills
- Fluency in Hausa and Ga is strongly preferred
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