Jobs : Customer Service Executive - SBP Africa



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Responsible for providing outstanding customer service and assistance to customers, dispatch and drivers.

Responsibilities

  • Provide excellent customer service to existing and potential customers.
  • Commit to provide excellent customer service.
  • Respond to incoming customer and contractor calls, emails and social media interactions.
  • Enter and book orders into our systems.
  • Responsible for pickup, on-demand transport and deliveries
  • Keep records of customer interactions, process customer accounts and file documents within our customer database.
  • Help promote the company’s services by enhancing customer satisfaction and encouraging repeat business.
  • Help train and orient new customer service representatives as needed.
  • Help promote positive office environment by having a motivated, friendly and professional attitude.
  • Other duties assigned.

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Job Qualifications

  • Minimum of first degree or HND.
  • Minimum of 2 years experience in customer service in express business, logistics or courier service.
  • Strong problem-solving and organizational skills to resolve issues efficiently.
  • Strong computer skills particularly Microsoft office.
  • Ability to fit in a multicultural work environment.




Disclaimer

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  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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