M-KOPA Customer Service Jobs in Ghana
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
The purpose of this role is to receive and handle all customer inquiries presented via multiple channels (primary voice calls) and provide the necessary support in relation to MKOPA customer account or product(s) to achieve positive customer satisfaction through first call resolution.
Responsibilities:
- Receive and handle telephonic customer inquiries.
- Ensure all customer related issues or queries are addressed or escalated to the next level support if unable to resolve.
- Document all customer interactions on the provided systems. ·
- Ensure that customers are educated on the relevant M-KOPA product(s) and processes.
- Assist any other customer care roles as assigned by a customer care team leader or manger
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Experience, Skills and Competencies
- Six (6) months and above experience in a frontline service or customer service capacity.
- Demonstrates passion for handling customers and resolving difficult customers issues.
- Portrays a pleasant, friendly and patient attitude.
- Demonstrates competency in the use of Microsoft office suit.
- Excellent communications skills (both verbal and written) and listening skills.
- Strong work ethic with a flexibility to work on different shifts
Reporting to: Customer Care Team leader
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Customer Service & Administrative Officer - Success For People Microfinance