Rooms Division Manager - Royal Senchi



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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Responsibilities

  • Oversee the daily operations of the front office and housekeeping departments
  • Ensure high levels of guest satisfaction and address any issues or complaints promptly
  • Develop and implement policies and procedures to enhance the guest experience
  • Conduct regular training and development sessions for staff
  • Monitor and manage departmental budgets and expenses
  • Ensure cleanliness and maintenance standards in all guest rooms and public areas
  • Handle guest inquiries and resolve any issues in a timely and professional manner
  • Maintain accurate records of guest feedback and implement improvements based on feedback
  • Monitor and manage inventory levels for housekeeping supplies and equipment
  • Prepare and present regular reports on departmental performance to senior management
  • Implement and monitor quality control measures to ensure consistent service delivery
  • Assist with the recruitment and selection of new staff members
  • Conduct performance evaluations and provide feedback to staff
  • Stay updated on industry trends and best practices to continuously improve operations
  • Participate in regular management meetings and contribute to strategic planning

Required Skills or Experience

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to handle multi-tasks and work under pressure
  • Strong organisational and time management skills
  • Attention to detail and a commitment to maintaining high standards.
  • Proficiency in Opera PMS and Microsoft Office Suite
  • Knowledge of health and safety regulations
  • Ability to work flexible hours, including weekends and holidays
  • Strong problem-solving skills and the ability to make decisions quickly
  • Experience in budget management and financial reporting
  • Ability to work effectively in a team environment
  • Knowledge of housekeeping and front office operations
  • Strong analytical skills and the ability to interpret data
  • Ability to handle guest complaints and professionally resolve issues.
  • Experience in inventory management and procurement
  • Ability to develop and implement policies and procedures
  • Yield Management Skills
  • OTA relationship management

Location: Senchi - Akosombo


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