Job Description: Responsibilities, Qualifications, and Necessary Skills
Hospitalilty/Food Service Jobs In Ghana 2024
Jobs In Ghana 2024
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1. Patiently scroll down and read the job description below.
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3. Carefully follow the instructions on how to apply.
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Responsibilities
- Oversee the daily operations of the front office and housekeeping departments
- Ensure high levels of guest satisfaction and address any issues or complaints promptly
- Develop and implement policies and procedures to enhance the guest experience
- Conduct regular training and development sessions for staff
- Monitor and manage departmental budgets and expenses
- Ensure cleanliness and maintenance standards in all guest rooms and public areas
- Handle guest inquiries and resolve any issues in a timely and professional manner
- Maintain accurate records of guest feedback and implement improvements based on feedback
- Monitor and manage inventory levels for housekeeping supplies and equipment
- Prepare and present regular reports on departmental performance to senior management
- Implement and monitor quality control measures to ensure consistent service delivery
- Assist with the recruitment and selection of new staff members
- Conduct performance evaluations and provide feedback to staff
- Stay updated on industry trends and best practices to continuously improve operations
- Participate in regular management meetings and contribute to strategic planning
Required Skills or Experience
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to handle multi-tasks and work under pressure
- Strong organisational and time management skills
- Attention to detail and a commitment to maintaining high standards.
- Proficiency in Opera PMS and Microsoft Office Suite
- Knowledge of health and safety regulations
- Ability to work flexible hours, including weekends and holidays
- Strong problem-solving skills and the ability to make decisions quickly
- Experience in budget management and financial reporting
- Ability to work effectively in a team environment
- Knowledge of housekeeping and front office operations
- Strong analytical skills and the ability to interpret data
- Ability to handle guest complaints and professionally resolve issues.
- Experience in inventory management and procurement
- Ability to develop and implement policies and procedures
- Yield Management Skills
- OTA relationship management
Location: Senchi - Akosombo
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