Latest AirtelTigo and Vodafone Ghana Jobs - October 2019

AirtelTigo and Vodafone Ghana are seeking the services of suitable candidates to fill their jobs in Ghana in month of  October 2019.

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Indirect Sales Supervisor - AirtelTigo

The successful candidate at AirtelTigo for this role will join our Sales team as Indirect Sales Supervisor in the Commercial Department. (S)He will report to the Regional Sales Manager and will be responsible for managing the company’s Indirect acquisition channels in the territory. The Indirect Sales Supervisor will also work with the Regional Sales Manager to achieve all strategic and operational goals.

 

Key Responsibilities

• Responsible for subscriber acquisition through Points of Acquisitions (POAs) within your assigned territory;
• Manage and train POAs on activation processes;
• Maintain and grow active POAs base in assigned area;
• Ensure adequate availability of SIM and scratch cards at all POAs and POSs

• Implement Picture of success at all POAs according to trade marketing standards
• Promptly communicate activation targets, promotions, product and commissions structure to all POAs
• Identify Market and Trade opportunities;
• Gather Market Intelligence and feedback to RSM

 

Required Qualification and Experience

• A University Degree or a Higher National Diploma in any field with emphasis on Marketing and other related disciplines;
• A Minimum of Five (5) year experience in a Sales and Distribution role and operation experience preferable in FMCG;
• Proficiency with IT software such as Microsoft Office, Distribution Management Systems, etc;
• Ability to communicate clearly and concisely in verbal and written English is essential;
• Good organizational and time management skills;
• Good execution and reporting skills;
• Actively participates in team meetings;

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Python Developer - Vodafone Ghana

The Python Developer at Vodafone Ghana will develop and maintain various software products. it also include writing and testing code, debugging programs and integrating applications with third-party web services. 

Duties and Responsibilities

• Write effective, scalable codes and develop full stack components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs

• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions 

Qualification and Experience

• BSc in Computer Science, Engineering or relevant field
• Minimum of 5 years Work experience as a Python Developer
• Expertise in at least one popular Python framework (like Django, Flask or Pyramid
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Team spirit and Good problem-solving skills

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IT Project Officer -AirtelTigo

The successful candidate at AirtelTigo for this role will join our Project Management Team as the IT Project Officer. (S)He will report to the IT PMO and will plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. S(He) will also define the project’s objectives and oversee quality control throughout its life cycle.

Key Responsibilities

• Define IT project objectives, scopes and schedules;
• Develop and maintain IT detailed project plans and controls;
• Co-ordinate stakeholders, including external suppliers, and working groups engaged in IT project work;
• Identify cross-functional blocking points and identify solutions to meet productivity, quality and service delivery goals;
• Monitor and report IT projects progress, risks and performances;
• Adhere to AirtelTigo PM Policies, procedures and methodologies;
• Manage, control and execute CAPEX for IT Projects.

 

Strategy & Planning 

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders;
• Effectively communicate project expectations to team members and stakeholders in a timely and clear manner;
• Liaise with project stakeholders on an ongoing basis;
• Set and continually manage project expectations with team members and other stakeholders;
• Plan and schedule project timelines and milestones using appropriate tools;
• Track project milestones and deliverables;

• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas;
• Define project success criteria and disseminate them to involved parties throughout project life cycle;
• Conduct project post-mortems and create a recommendations report in order to identify successful and unsuccessful project elements;
• Develop best practices and tools for project execution and management.

Acquisition & Deployment 

• Estimate the resources and participants needed to achieve project goals;
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary;
• Determine and assess need for additional staff and/or consultants and liaise with HR to resource if necessary, during project cycle.

Operational Management 

• Direct and manage project development from beginning to end;
• Develop full-scale project plans and associated communication documents;
• Delegate tasks and responsibilities to appropriate personnel;
• Identify and resolve issues and conflicts within the project team;
• Identify and manage project dependencies and critical path;
• Develop and deliver progress reports, proposals, requirements documentation, and presentations;
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans;
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work;
• Build, develop, and grow any business relationships vital to the success of the project.

 

Required Qualification and Experience

• A University degree in any field with emphasis on Computer Science, Information Technology related field (System Engineering, Information Systems Engineering, Network Systems Engineering);
• PMP certified preferred;
• A minimum of Five (5) years’ experience working in the IT industry (Telecom preferably);
• A minimum of Four (4) years’ experience in Software development (including PAAS/SAAS) and SOA Architecture;
• Excellent knowledge of project management principles;
• At least a minimum of Three (3) years of UML experience;
• Proven experience in managing projects. (Telecom preferably);
• Strong knowledge and solid experience in Business Processes for Telco’s (eTOM Model preferably)
• Strong knowledge and solid experience in processes and applications;
• Knowledge in developing and maintaining ITIL policies and procedures;
• Good understanding of Telecommunication and computer systems characteristics, features, and integration capabilities;
• Experience in link and apply complex technologies to business strategies.

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Geo-Marketing Analyst - AirtelTigo

The successful candidate at AirtelTigo for this role will join our Commercial Team as the Geo-Marketing Analyst. (S)He will report to the Head, Performance and Planning, and will conduct site utilization analysis to identify opportunities for increasing revenue and optimizing the allocation of available resources.

Key Responsibilities

• Monitor and analyse site performance and work with Sales/Network team to improve underperforming sites;
• Responsible for maintaining site database and related information for the use of all key stakeholders;
• Liaise with Network and Sales team to ensure coverage complaints are handled efficiently;
• Coordinate with Sales/Marketing/Network for Infill and new site deployment;
• Plan with stakeholders on Geo-Marketing activities based on market opportunities and economic dynamics;
• Review and sign off business cases of any new site installation or upgrade, as well as new shops, to enhance return on investment (ROI).

Required Qualification and Experience

• A University degree in any field with emphasis on Computer Science, Business Administration, or equivalent;
• A minimum of One (1) to Three (3) years’ working experience in a similar role and experience in developing complex/ multi-layered maps;
• Experience with MapInfo and other similar tools;
• Good knowledge in SQL – query, create and update tables;
• Good field market evaluation experience;
• Strong experience in geo-marketing and Geographic Information System (GIS) applications.

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Operational Support Team Lead

The Operational Support Team Lead at Vodafone is responsible for the Power, Transmission, Fixed Network and Fibre operations delivery and passive elements requirements at the exchanges and sites in the zone and ensure to achieve the SLAs and KPIs of the retained exchange operations, and outsource operations remit in the zone

Key Accountabilities

• Responsible for the delivery of the required mobile and fixed SLA’s & KPI’s defines within the service schedules in the zone.
• Assist and supervise the delivery of required project activities by partners within the forecast cost parameters.

• Assist lead and drive continual mobile network improvement initiatives and associated actions, with accountability for delivering the associated cost benefit.
• Assist manage retained operations and outsource delivery activities in the zone ensuring H&S compliance on all electrical projects and processes
• Responsible for the delivery of power requirements and demands for the retain exchanges.
• Support and supervise delivery of power project activities by partners.
• Support and drive continual power and passive element improvement initiatives
• Support and supervise non-fluid network fixing programs within the fixed network space

Core Competencies, Knowledge and Experience

• BSc or equivalent qualification in Telecommunications or related discipline / experience
• Detailed knowledge of telecommunication, power requirements, operational KPI’s and processes and an in depth understanding of their relationship to customer experience
• Must be able to supervise and lead a team of Engineers
• Experience of creating and maintaining relationships with key partners, suppliers and customers
• Must have technical/ professional qualifications:
• Proficient in using CAD and Map tools such as AutoCAD and GoogleEarth

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Operational Support Engineer

The Operational Support Engineer at Vodafone is responsible for the Power, Transmission, Fixed and Fibre operations delivery and passive elements requirements exchanges and sites in the zone and ensure to achieve the SLAs and KPIs of the retained exchange operations, and outsource operations remit in the zone

Key Accountabilities

• Responsible for the delivery of the required mobile SLA’s & KPI’s defines within the service schedules in the zone.
• Assist and supervise the delivery of required project activities by partners within the forecast cost parameters.
• Assist lead and drive continual mobile network improvement initiatives and associated actions, with accountability for delivering the associated cost benefit.
• Assist manage retained operations and outsource delivery activities in the zone ensuring H&S compliance on all electrical projects and processes
• Responsible for the delivery of power requirements and demands for the retain exchanges.
• Support and supervise delivery of power project activities by partners.
• Support and drive continual power and passive element improvement initiatives
• Support and supervise non-fluid faults fixing programs within the fixed network space

Core Competencies, Knowledge and Experience

• HND or equivalent in Telecommunications or related discipline
• Minimum of 2 years practical experience in a similar field
• Detailed knowledge of telecommunication, power requirements, operational KPI’s and processes and an in depth understanding of their relationship to customer experiences.
• Proficient in using CAD and Map tools such as AutoCAD and GoogleEarth

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Employee Engagement and Wellbeing Manager - AirtelTigo

The successful candidate for this role will join our Human Resources Team as the Employee Engagement and Wellbeing Manager. (S)He will report to the Chief Human Resources Officer and will work with Business Partners and leaders to understand what matters most to employees and appropriately design programs/interventions to drive engagement and employee wellbeing.

 

Key Responsibilities

• Develop an engagement and employee wellbeing strategy that supports the people organization’s goals and focus areas;
• Develop an integrated employee experience calendar by planning and hosting people-focused programmes to drive our engagement initiatives. This will include people focus areas on wellbeing, reward & recognition;
• Work with the Talent Acquisition team to identify initiatives that attract diverse talent from different backgrounds;
• Attend and organise events that will maximise and drive awareness both internally and externally;
• Collaborate with various stakeholders to connect the importance of our engagement and wellbeing efforts, within all offices in the various regions;
• Lead in the creation of employee network groups to pioneer and drive the engagement & wellbeing strategy;
• Run bi-annual engagement surveys and identify the best methods to derive engagement insights;
• Develop and drive tactics to improve the experience people have working within the Company based on data and insights;
• Communicate insights about employee’s experience within the organization to the leadership team;

• Act as Project Manager for all Human Resources initiatives, especially with initiatives that seek to integrate the diversity of employee perspectives;
• Map the Company’s employee content to our evolving business needs by building a robust editorial strategy that educates, inspires and activates all levels of employees;
• Lead the daily execution of employee communications’ strategy across the Company’s intranet, digital signage and employee newsletters;
• Drive the agenda, content and production of a quarterly companywide employee; meetings by working with the executive communications partners on agreed content;
• Identify and refine key moments in the employee lifecycle with a significant impact on their experience from onboarding to offboarding
• Oversee budget for editorial and events programs.
• Review and approve functionally-specific recognition programs to ensure they are aligned with and complement corporate programs;
• Create an evaluation strategy that addresses how we will measure the success of all key employee experience initiatives.

 

Required Qualification and Experience

• A University Degree in any field with emphasis on Human Resources Management, Communications and any other related discipline. Possession of an MBA will be a plus;
• A Minimum of Five (5) to Seven (7) years working experience in a similar role or related to HR, including consulting and design innovation experience;
• Experience with survey design and other research methods to understand employee voice;
• Exceptional writing and communication skills – Broad business understanding, strong analytical capabilities and critical thinker;
• Collaborative and team-oriented – Flexibility as the digital landscape evolves; ability to quickly manoeuvre and influence change;
• Experience in C-Level engagement and the ability to build relationships with cross-functional teams in a constantly changing environment.

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Legal Manager - AirtelTigo

The successful candidate for this role will join our Legal & Regulatory Affairs Team as the Legal Manager at AirtelTigo. (S)He will report to the Chief Legal & Regulator Affairs officer and will provide legal advice to the business covering all corporate/commercial activities including negotiating of contracts and appropriate commercial arrangements. The Legal Manager will provide advice to the relevant functions on all aspects of legal risk mitigation and supports in the development of the commercial legal strategy in all transactions.

 

Key Responsibilities

• Contract Drafting, Review and Approval:
  • Support Supply Chain Management (SCM) to negotiate contracts in a time-bound manner while ensuring that the said agreement is legally enforceable and in the Company’s interest;
  • Draft all contracts concerning the various areas of the business or all the departments; ensuring that they are in compliance with applicable laws and the direction of the business and forwarding them for approval;
  • Develop a system for the valid execution, archiving and retrieval of all commercial contracts and other arrangements concluded by the Company;

 

• Monthly and quarterly legal reports:
  • Preparing monthly legal reports which reflect legal costs, intellectual property, board meetings, company projects, material contracts and the legal register;
  • Preparing quarterly compliance certificates including secretarial certificates for the Company and its affiliates and/or subsidiaries which
  • Reflect the Company’s compliance with existing laws and regulations;

• Continuing Legal Education and advise:
  • Develop internal stakeholder’s awareness of legal obligations, providing general legal advice to various departments of the business and ensuring that there is compliance during and post negotiations to ensure minimal exposure by the company and to the company;
  • Effectively partner with and support all the different departments of the company, in taking effective decisions by enhancing their understanding of legal implications;
  • Identify requirements for legal advice to support the corporate functions and delivers or enables that advice in a timely and effective manner.

 

• Providing legal/commercial solutions:
  • Provide legal/commercial solutions to the various departments to minimize risk (litigation /disputes) and maximize opportunities for the company
  • Ensure that all transactions adequately protect the interests of the Company and the potential liability of the Company is either eliminated or mitigated through innovative mechanisms;
  • Manage the workload arising from his or her responsibilities by providing advice and support directly or by seeking support either from appropriate alternative internal or external resources, with the approval of the Chief Legal & External Affairs Officer;

 

• General support:
  • Provide legal support to the various functions of the business;
  • Contribute to the continuous improvement of the Company’s processes for the management of legal or Compliance risk in its business;
  • Provide Company Secretarial support with the Company and any subsidiaries;
  • Carry out such other duties concerning general legal work as requested

 

Required Qualification and Experience

• A University Degree in any discipline with an emphasis on Law (LLB) or related disciplines;
• A minimum of five (5) to six (6) year’s legal experience in a corporate law firm or with an established practice in corporate & commercial law or as an in-house counsel;
• Telecom sector experience and corporate finance work and /or litigation experience will be an added advantage
• Experience in contracts administration and review.
• Proven experience performing legal support duties including interacting with outside counsel, internal business clients and vendors;
• Excellent knowledge of corporate governance processes;
• Exceptional written and verbal communication skills with meticulous attention to detail
• Strong prioritization and organizational skills

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IN/Data Operations Specialist - Vodafone Ghana

To provide operational, administrative and maintenance support for all prepaid and PS Core platforms and services as second level function, and provide inputs for expansion and integration projects

Key Accountabilities

• Provide 2nd level maintenance support and Service restoration for all IN and PS Core platforms and services. This shall include but not be limited to all escalations from 1st Line
• Carry out implementation of platform upgrades and system expansions
• Implement Tariff and Promotions Configurations on live platform

• Provide technical advice to various teams during the assessment of new products or service propositions from the Business Unit, and provide alternate solutions where needed
• Provide advice and training to customer facing departments, and resolutions to customer problems and complaints. Provide support and technical guidance to the Marketing, Commercial and Revenue Assurance units as well as other Technology units
• Test and document Disaster Recovery Plans through system and configuration/log backups, redundancy tests and documentation of technical procedures for business continuity

Core Competencies

• University degree in Computer Science or (Telecommunications) Engineering
• 5 or more years of relevant working experience in the mobile, fixed, IP and data networks and must be able to work under heavy pressure
• Excellent understanding and practical experience in the application of Intelligent Network Concepts, GPRS, fixed and mobile and 3G networks,
• Proven competence in Unix , TCP/IP, Traffic Engineering, Programming (in at least one of Java, C# or Perl), SS7 /SIGTRAN, Database Management and Operations, Diameter, Radius protocols
• Use of software tools and practical knowledge of incident and change management tools and standards
• Must be analytical, with high level troubleshooting and problem solving skills. Good interpersonal and communication skills are must-haves

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Supply Chain Business Partner - Vodafone Ghana

The role of the Supply Chain Business Partner at Vodafone Ghana is to plan, manage and execute spend under assigned category with the view to fulfilling stakeholder objectives on time, in full, to specification and within budget whiles ensuring full compliance to policies and processes. This includes managing the efforts of other team members in order to deliver on this remit.

Key accountabilities

• Deliver a total DI5 Saving for Services Portfolio
• Deliver VPC Business volume targets
• Report/Contribute to monthly functional reporting via CLARITY/Finance SPOC
• Ensure the development and publishing of category strategies for the portfolio.
• Co-ordinate and ensure the development and implementation of category plans flawlessly to achieve DI5 targets
• Actively participate in budget discussions with the aim of achieving budget accuracy and adequacy.
• Supervise the expediting of all local purchases and liaising with Logistics to expedite imports to achieve on time delivery and total landed costs targets.
• Actively participate in all assigned Segment Portfolio discussions, advising end of life products, new products under development and latest supply market information for consideration.
• Implement SCOPE AUDIT remedial actions to meet world class KPIs
• Own Requisition to Payment (R2P) process and ensure data inputs are accurate and timely e.g. material codes, descriptions/narratives, values, cost codes, approvals etc.
• Employ Sourcing & Other SCM tools e.g. E-Auctions to drive and improve savings opportunities.

Sustainable Supply Chain

• Drive compliance to Absolute Rules, Purchase 2 Pay process, No PO-No Payment, Anti-bribery & Corruption and Code of Ethical Purchasing, Corporate Hospitality, Health & Safety policies by all staff and third parties.
• Embed behaviours by organizing training sessions on all policies for staff and third parties
• Embed policies in all contracts

• Conduct compliance audits on key/high risk third party contracts to ensure compliance.
• Develop/Cultivate supplier relationships that ensures year-on-year value improvements
• Negotiate buy-back clauses into contracts as a means of effectively managing environmentally-friendly disposal of redundant/obsolete stock

• Critical to the customer obsession goal of the business, playing a key role in the Order To Cash process.

• Deliver operational cost efficiencies to meet the free cash flow targets

Supplier Relationship Management

• Optimize and maintain a lean supply base under the Technology portfolio
• Conduct quarterly Supplier Performance Management
• Report/Feedback supplier performance to the Local stakeholders quarterly and to the VPC Team bi-annually
• Ensure 80% contract coverage of category spend and full use of the VCM tool.
• Develop supplier capability to ensure consistent supplier performance levels above 85%

Knowledge, Skills & competencies.

• Degree in Business Administration (Preferably Finance or Accounting Option) /Procurement Management with not less than 5 years’ experience in the supply chain environment.
• Demonstrable experience in working in a multinational and multicultural environment.

• A clearly demonstrated experience in the application of strategic sourcing and supply chain management concepts, materials management and people management.
• A working knowledge of the R2P process and their accounting implications is essential.
• A CIPS certification will be an advantage

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Billing Integrity Analyst - Vodafone Ghana

Role Purpose:

• Work with the Billing Integrity Manager and the Senior Billing Integrity Analyst to implement billing integrity strategies.
• To deliver the KPIs in the following areas: Pre-Bill Validation and Post Bill Validation covering Consumer and VBS customer billing, Provisioning Assurance, Products and Tariff Assurance over Customer Billing, Roaming Cost Assurance, Interconnect Cost Assurance and Billing Validation.

Key accountabilities

• Implement billing integrity processes and policies with regards to improving billing accuracies.

• Perform operational audit roles on all Billing Platforms.
• Perform end-to-end billing integrity checks from pre-billing to post-bill checks covering the Fixed and the Mobile billing platforms.
  • Monitor the billing integrity KPIs in the following areas: Pre-Bill Validation and Post Bill Validation covering Consumer and VBS customer billing, Product Testing, Provisioning assurance, Products and Tariff Assurance over Customer Billing, Roaming Cost Assurance, Interconnect Cost Assurance and Billing Validation.
  • Identification of billing inconsistencies against the business rules.
  • Track all billing adjustments.
  • Document, quantify, and develop root cause analysis and suggest fixes for issues identified.
  • Assess operational processes and related results to understand the impact of financial statements and impact on Vodafone revenues. .
• Perform other requests made by the Billing Integrity Manager and Head of Revenue Responsibility towards:
• Key customers, all departments, Billing Integrity Manager, Head of Revenue Management
• Key suppliers, IT, Technology, Finance and Marketing
• Relations, etc. Cross functional relationships with all departments
• Participate in or lead cross-functional teams to resolve billing integrity issues and implement billing integrity controls.
• Cross functional role, providing independent internal consultancy aimed at protecting all revenue streams.
• Individual expected to facilitate stakeholder meetings with minimal supervision.
• Ensure that other stakeholders responsible for revenue related KPIs comply with all deadlines and reporting requirements.
• Plan and conduct meetings with stakeholders.
• Make positive contributions in the area of building controls in business processes and systems across Vodafone.
• Continuous search for ways to improve processes and procedures to improve billing accuracies.

Knowledge, Skills & competencies.

• First degree in Computer Science, Business of Finance
• Certified Information Systems Auditor (added advantage)
• Finance, Billing, Auditing, Revenue Assurance or related assurance work experience- Must have a minimum of 3-5 years’ experience
• Experience in the telecommunication industry or any of the leading professional services firms is desirable
• Advanced Microsoft Excel Skills
• Experience in the use of data analytic tools and/ or revenue assurance tools including database script writing
• Demonstrated ability to work in an ambiguous, fast paced, constantly changing environment
• Experience with process mapping and understanding data models
• Strong time management, analytical and problem-solving skills
• Excellent written and verbal communication skills.

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