Bolt Sales / Marketing Jobs in Accra
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About the role
We’re looking for a proactive and client-focused Account Specialist to join our growing Bolt Business team in Ghana. You’ll drive growth by managing a portfolio of existing clients, strengthening relationships and identifying upsell opportunities.
As an Account Specialist, you’ll nurture relationships with Bolt Business clients to ensure their ongoing success and satisfaction. You’ll manage SME/SMB accounts, identify growth opportunities and collaborate across teams to deliver tailored solutions.
You’ll report directly to the Regional Account Management Lead and play a key role in delivering value through excellent account management. This is a high-impact role where your communication skills, strategic thinking and execution ability will be key to success.
This is a fixed-term contract (maternity cover).
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Why join Bolt?
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Build the future of mobility and help transform how people live and move in cities.
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Tackle challenges at scale that span technology, operations, regulation, and growth.
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Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
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Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
Main tasks and responsibilities
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Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction.
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Respond to client queries via email, phone and other channels in a timely manner.
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Create account plans focused on growing volume and value, including upselling new features.
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Collaborate with the Sales team to acquire and onboard new clients, as well as manage existing ones.
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Work with international teams to address local client needs and issues.
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Identify and implement scalable solutions
About you:
- You have at least 1 year of experience in account management or sales roles.
- You excel in communication, both written and verbal, and confidently engage with a variety of stakeholders.
- You’re highly organized and skilled in managing tasks, relationships, and priorities.
- You have a proactive, customer-first mindset and demonstrate a strong sense of ownership.
- You have experience with account planning and spotting upsell opportunities based on client needs.
- You thrive in a fast-paced environment and are comfortable working with international, cross-functional teams.
- You’re familiar with CRM systems (e.g., Salesforce) and automation tools - experience is a plus.
- You’re fluent in English.
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