P.M. Renaissance Sales / Marketing Jobs in Accra
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Our client is a creative retail brand and hub for art lovers, DIY enthusiasts, and craft communities in Ghana.
Your role as a Retail & Customer Experience Executive:
You will be responsible for driving retail sales and delivering an excellent customer experience through effective shop-floor selling, customer engagement, and professional representation of the brand. You will also support the company’s social media and digital customer engagement activities.
Key Responsibilities
- Welcome, engage, and assist customers on the shop floor.
- Understand customer needs and recommend suitable products.
- Promote products, promotions, and new offerings to achieve sales targets.
- Maintain strong product knowledge and confidently communicate product features and benefits.
- Convert customer enquiries into sales and follow up on potential sales opportunities.
- Build and maintain positive customer relationships and handle enquiries or complaints professionally.
- Ensure the shop floor is attractive, organised, and properly merchandised.
- Represent the company and brand professionally at all times.
- Support social media activities and respond to customer enquiries through digital platforms where required.
- Promote products through the company’s digital channels and identify opportunities to generate sales.
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Requirements
- Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, Customer Service, or a related field.
- Minimum of 3 years’ retail sales experience, with proven shop-floor sales experience being essential.
- Strong experience in direct customer engagement and face-to-face selling.
- Proven ability to achieve sales targets and convert enquiries into sales.
- Experience using social media for business, customer engagement, or sales.
- Experience with art, craft, DIY, or creative products will be an advantage.
Competencies
- Confident Communicator,
- Customer-Focused,
- Social Media Savvy,
- Great Interpersonal Skills
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