Marie Stopes Ghana Administrative/Secretarial Jobs in Accra
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Established in 2006, MSI Ghana is an affiliate of MSI Reproductive Choices and one of the largest specialized Sexual and Reproductive Health (SRH) organizations in Ghana. MSIG complements the Ministry of Health by providing quality, affordable general health and SRH services across all regions of Ghana.
At MSI Reproductive Choices, we are unapologetically pro-choice. We believe every individual has the right to make decisions about their own body and future. Our goal is to reach the underserved and expand equitable access to Family Planning and other SRH services.
MSI Ghana invites applications from qualified, experienced, and client-focused professionals for the position of Center Manager.
Position Details
Role: Center Manager
Location: MSIG Dansoman Center
Employment Type: Full-time
Reporting Line: Centers Channel Lead
Probation: 3 months
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Key Responsibilities:
- Lead, supervise, and coordinate the clinical team to ensure the delivery of high-quality sexual and reproductive health services.
- Oversee staff work schedules, rotations, and transfers to maintain optimal staffing levels.
- Manage performance and provide mentorship, coaching, and professional development opportunities to centre staff.
- Collaborate with the Medical Development Team (MDT) to strengthen staff capacity and deliver technical training.
- Monitor monthly centre results and adapt work plans to meet service delivery targets.
- Ensure logistical requirements are met, including managing stock levels to prevent shortages or wastage.
- Report clinical issues, including major and minor incidences, through appropriate channels to minimize complications.
- Maintain accurate records of centre activities, analyse incidence reports, and ensure compliance with clinical standards.
- Address client complaints in a timely and professional manner.
- Participate in outreach and community engagement activities to increase service uptake, as required.
- Perform any additional duties that support the effective operation of the centre.
Key Performance Indicators (KPIs):
- Achievement of monthly service delivery targets (CYP, consultations, procedures).
- Client satisfaction and feedback scores.
- Compliance with clinical protocols and audit standards.
- Staff performance, retention, and professional development progress.
- Efficient use of resources and minimization of wastage.
Qualification Required & Experience
Required Skills and Experience:
- Minimum of five (5) years post-graduation experience in a leadership role, preferably in clinical services.
- Qualification as a Senior Midwife with expertise in sexual and reproductive health care.
- Demonstrated experience in sexual and reproductive health service delivery.
- Strong commercial and income-generation orientation.
- Excellent customer care and client engagement skills.
- Outstanding team coordination, leadership, and communication abilities.
- Experience with International Non-Governmental Organizations (INGOs) is an advantage.
- Analytical, detail-oriented, and multi-skilled.
- Knowledge of Ghana’s health delivery system and relevant policies.
- Able to work independently with minimal supervision.
- Proficient in health information systems and data reporting tools.
- Empathetic, ethical, and client-centred, with commitment to patient confidentiality.
- Passionate about maternal health, reproductive rights, and pro-family planning.
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Personal Attributes:
- Self-motivated, proactive, and results-oriented.
- Strong team player who inspires and motivates colleagues.
- Adaptable and able to make decisions under pressure.
- Willing to work flexible hours and participate in community outreach activities as required.
- Committed to ethical standards, patient safety, and continuous improvement.
Reporting and Team Structure:
- Reports to the Centre Channel Lead.
- Supervises all clinical and support staff within the centre.
- Collaborates closely with the Medical Development Team and other departments.
Professional Development Opportunities:
MSIG provides opportunities for continued learning, mentoring, and career growth within the organisation for high-performing employees.
Location: Dansoman - Accra
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