Reputable Company Customer Service Jobs in Accra
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Duties and Responsibilities
- To gauge the influence and track customer experience at each touchpoint
- To measure compliance with customer service SOPs within our company, and identify areas for improvement.
- To identify product and service gaps and inform the departmental manager for product/service enhancement investments.
- To identify and understand customer needs to serve customers better.
- Increase customer satisfaction by obtaining timely company and customer feedback.
- Build customer trust by identifying customer needs and taking proactive steps to maintain positive experiences.
- Collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered
- Document processes and log technical issues, as well as customer compliments and complaints.
- Sample customer feedback from all branches daily, monthly, quarterly, biannually, and yearly.
- Manage the company’s mobile services by selling products and services at the door step of customers.
- Responsible for the achievement of mobile service revenue target
- Work at branches to support operations.
- Any other task(s) the Business Development Manager assigns.
Required Skills or Experience
Qualification
- Bachelor’s degree in Business Administration, Marketing, Customer Experience, or a related field.
- Minimum of 3 years’ experience in the same or a similar role
- Experience in customer experience, customer service, account management, or a similar role.
- Comfortable engaging customers in-person, remotely, and through mobile/home service visits.
- Strong analytical and problem-solving skills.
- Tech-savvy with hands-on experience using CRM systems and digital tools.
- Excellent communication and relationship management skills.
- Detail-oriented, proactive, and results-focused.
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