Sales Engineer - Process & Plant Automation Ghana

ABOUT THE ROLE

The Sales Engineer is expected to achieve given sales target, through serving as a resource in area of technical or professional expertise to clients/customers. He/She will also work to increase profitable clientele base by contacting existing and prospective customers via telephone/face-to-face/e-mail in a professional way. He / She will also Identify technology and/or areas of expertise that could provide competitive advantage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, respond and present proposals for specific customer solutions including requests
• Develop sales and business plans for his territory
• Identify resale opportunities
• Regular client contacts through visits, phone calls to secure and renew orders /contracts
• Arrange for product demonstrations, training or trial installation of products
• Visit prospects and inform them about new solutions, technology, pricing and availability
• Collaborate with internal sales to administer to customers’ needs
• Keeps up-to-date and develops greater knowledge and skills in area of technical or professional expertise
• Promotes or applies innovative ideas and training to enhance business results
• Ensures a level of customer service that is differentiated from the competition
• Seeks frank customer feedback, and works to surface issues via ongoing personal contact
• Acts as the consultant to the market segment within which he/she operates
• Maintains awareness of competitors’ solutions and market position
• Understands unique regional business dynamics (e.g., market needs, marketing practices, labor practices, legal issues)
• Creates strategies to balance short-term requirements with long-range business plans
• Cultivates networks with people across a variety of functions and locations
• Must uphold the Quality Management System (QMS) and work in conformance with the roles as specified in the Departmental Manual.

INDUSTRY TEAMS - DUTIES AND RESPONSIBILITIES

Industry Teams are introduced as a bridge (if any) between Sales Engineer and Product Managers to foster collaborative work in order to achieve the team’s target. It also allows members of the team to learn from each other, and consequently enables Product Managers to focus on selling their brands through their specific industries, while offering support to their colleagues in the other industries.

Team Members will work together with other members to ensure the achievement of the industry segments set targets and would be responsible for;

• Assisting to develop strategic sales plans that expand the customer base and ensure the company maintains a strong presence in assigned industry
• Acquire a working knowledge of their industry’s climate and competition to effectively implement the sales strategy.
• Achieve daily, weekly and monthly sales goals in line with the team target
• Set personal weekly and monthly goals to align with individual’s performance contract and vendor strategy.

OHSE RESPONSIBILITIES

• Knowledge of and adherence to all TAGG’s OHS&E procedures
• Follow all safe work procedures, rules, and instructions
• Risk Assessment
• Hazard identification and reporting
• Knowledge on the safe use of all tools and equipment as applicable

Required Skills or Experience

EDUCATIONAL & EXPERIENCE

• Bachelor’s degree or equivalent in the following areas: Electrical Engineering, Petroleum Engineering, Mechanical Engineering, Computer Engineering/Computer Science, Physics, and Mathematics (or related science programs).

SKILLS

• Champions new ideas and initiatives
• Leads others to follow through on difficult actions or initiatives
• Takes a stand to resolve important issues pertaining to the customers
• Holds self and others accountable for achieving goals and meeting commitments
• Develops self to establish greater “bench strength”

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