Manager: Cloud Operations - Ecobank

As part of the Technology Infrastructure Operations unit, the Cloud Operations function plays a mission-critical role in delivering secure, stable, scalable, and cost-efficient cloud services across the Bank’s multi-cloud landscape (AWS, Azure, Oracle Cloud Infrastructure, and GCP). The unit is responsible for operating cloud-native and hybrid infrastructure supporting digital banking platforms, internal enterprise systems, and innovation programs involving AI/ML and advanced analytics.

The Manger, Cloud Operations will provide strategic and operational leadership across all cloud environments, ensuring that platform performance, reliability, security, compliance, and cost-efficiency targets are consistently met. The role acts as a technical bridge between Cloud Engineering, Application Development, Cybersecurity, and Business stakeholders to ensure end-to-end service continuity and resilience across production systems.

This is a hands-on leadership position that demands deep cloud technical skills, operational maturity, cross-functional collaboration, and a track record in managing large-scale mission-critical workloads in regulated environments such as banking.

JOB CONTEXT

To lead and manage the end-to-end operations of the Bank’s multi-cloud infrastructure, ensuring high availability, security, cost efficiency, and compliance of cloud services that power business-critical workloads. The role is responsible for defining and implementing operational standards, monitoring and incident management, disaster recovery, service reporting, and continuous improvement of platform uptime and customer experience.

The Manager, Cloud Operations will build and lead a high-performing team of engineers while establishing a culture of automation, transparency, and service excellence aligned with ITIL, DevOps, and FinOps best practices.

Key Responsibilities

Cloud Operations Leadership

• Oversee daily operations of enterprise cloud environments to ensure optimal performance, availability, and resilience.
• Lead the CloudOps team, providing direction, mentorship, and capacity planning support.
• Manage and continuously improve operational processes including incident, change, and problem management aligned with ITIL practices.
• Define and own the Cloud Operations roadmap, aligning with the overall cloud strategy and enterprise goals.
• Lead operational readiness for new cloud-native deployments across AWS, Azure, OCI, and GCP.
• Participate in IT governance bodies such as the Change Advisory Board and Architecture Design Forums to represent CloudOps interests and influence standards.

Service Reliability & Availability

• Own the operational health of critical cloud workloads by implementing and monitoring SLAs, SLOs, and error budgets.
• Coordinate 24/7 on-call schedules and escalation processes for critical services.
• Drive site reliability engineering (SRE) principles such as automation, self-healing, and chaos engineering where applicable.
• Oversee capacity planning and performance tuning, ensuring cloud environments can scale to meet evolving workload demands.
• Implement and maintain disaster recovery and backup strategies, aligned with defined RTO/RPO objectives, including cross-region replication where necessary.

Monitoring, Observability & Incident Response

• Implement and manage observability tools (e.g., CloudWatch, Datadog, Prometheus, Grafana, Splunk).
• Lead root cause analysis and post-incident reviews to ensure continuous learning and issue prevention.
• Ensure that telemetry, logging, metrics, tracing, and alerting are fully implemented across all environments.
• Establish centralized observability across all supported platforms using tools such as Azure Monitor, OCI Logging, GCP Operations Suite, and OpenSearch.
• Coordinate escalation workflows across L1–L3 support tiers and ensure major incident reviews are conducted with timely RCA documentation.

Cost Optimization & Governance

• Partner with FinOps and Architecture teams to track cloud costs, identify waste, and recommend optimization strategies (e.g., rightsizing, Graviton/AMD migrations, auto-scaling).
• Support tagging and chargeback models for cloud resource usage transparency.
• Monitor budgets and cost trends, enforce lifecycle management policies, and assist in Reserved Instance/Savings Plan adoption.
• Promote cost optimization playbooks, including shutdown schedules for idle resources and policy enforcement for cost guardrails.
• Track SLA/OLA adherence for cloud services and align FinOps targets with service availability metrics.

Security & Compliance

• Enforce security best practices across cloud environments, including IAM hygiene, encryption, patching, and secrets management.
• Ensure audit readiness, participate in compliance reviews, and respond to regulatory inquiries.
• Oversee vulnerability remediation efforts, including OS patching, container scanning, and image compliance enforcement.
• Collaborate with security and compliance teams to align operations with frameworks such as ISO 27001, SOC 2, PCI-DSS, and internal audit requirements.
• Maintain evidence packs and logs to support internal/external audit reviews.

Automation & Platform Stability

• Lead initiatives to automate cloud operations tasks—patching, backups, scaling, DR drills, etc.
• Champion infrastructure-as-code (IaC) and GitOps practices to reduce manual intervention.
• Collaborate with DevSecOps teams to streamline CI/CD processes and shift-left monitoring.
• Promote immutable infrastructure and self-healing mechanisms as default deployment strategies.
• Drive platform standardization efforts by implementing SOPs, runbooks, and automated recovery workflows.
• Leverage tools like Terraform, GitLab CI/CD, and Ansible to build consistent, repeatable environments across clouds.

Stakeholder Engagement & Reporting

• Interface with product teams, cybersecurity, governance, application support, and leadership to align on priorities and communicate status.
• Provide executive dashboards and regular operational reports on KPIs, SLAs, incidents, and cost performance.
• Represent CloudOps in cross-functional steering committees, strategy reviews, and executive updates.
• Advocate for operations-centric input in early project phases to ensure readiness and avoid handover gaps.
• Ensure knowledge management through the upkeep of documentation, SOPs, and collaborative portals.

JOB PROFILE

Education & Certifications

• Bachelor’s or Master’s degree in computer science, Engineering, Information Technology, or related discipline.
• Cloud Certifications: AWS SysOps Administrator/DevOps Engineer Pro, Azure Administrator/Expert, OCI Operations Associate, GCP Cloud DevOps Engineer.
• ITIL v4 Foundation or Practitioner (required).
• Terraform Associate, FinOps Certified Practitioner, or equivalent (preferred).

Experience

• Minimum 10 years of experience in IT Infrastructure, with at least 5 years in cloud operations leadership roles.
• Proven experience managing multi-cloud environments and hybrid deployments in a high-availability enterprise context.
• Strong background in cloud networking, container operations (EKS, AKS, OKE), serverless architectures, and service mesh frameworks.
• Experience in building and operating observability platforms and SRE/DevOps practices.
• Demonstrated ability to lead through influence and deliver under pressure in a 24/7 production environment.

Key Attributes

• Proactive and ownership-driven.
• Strong collaboration and communication skills.
• Ability to troubleshoot complex, distributed systems.
• Security and cost-conscious mindset.
• Willingness to be on-call and participate in incident response rotations.

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