Analyst: End User Computing - Newmont Mining Corporation

Newmont is the world’s leading gold company and a producer of copper, silver, zinc and lead. The Company’s world-class portfolio of assets, prospects and talent is anchored in favorable mining jurisdictions in Africa, Australia, Latin America & Caribbean, North America, and Papua New Guinea. Newmont is the only gold producer listed in the S&P 500 Index and is widely recognized for its principled environmental, social and governance practices. The Company is an industry leader in value creation, supported by robust safety standards, superior execution and technical proficiency. Newmont was founded in 1921 and has been publicly traded since 1925.

At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work. As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued. We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together.

Our Africa operations employ approximately 5,900 employees and contractors, with the majority working at the Ahafo Mine. We offer an unparalleled blend of opportunity and career satisfaction with all the benefits you would expect from a global company. This, combined with our growth opportunities, makes Newmont a great company to work.

Our Akyem and Ahafo mines have made significant sustainable community development investments in our host communities. These include establishing Development Funds at our Akyem and Ahafo operational areas with each mine contributing US$1 per ounce of gold sold and 1% of net pre-tax annual profit into its community development fund.

Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.

Your Impact

• Ensure the seamless operation and security of professional applications and end-user devices by supporting implementation, customization, and maintenance activities, while providing technical support and continually enhancing digital data services based on user feedback.

As Part Of Our Team, You Will

• Perform maintenance and support for laptops, cellphones, video conference rooms, desktops, and mobile applications.
• Ensure the smooth operation of printers, scanners, copiers, audio-visual equipment, on-site server rooms, video systems, electronic displays, and meeting room equipment.
• Address technology issues promptly and efficiently to ensure high levels of customer satisfaction.
• Provide technical support and troubleshooting assistance to users of professional applications, ensuring a positive user experience.
• Administer and handle user accounts, permissions, and access rights.
• Monitor the security and integrity of end-user devices and data by implementing security measures and protocols.
• Participate in the configuration and maintenance of end-user devices such as desktops, laptops, printers, and mobile devices.
• Gather and act on feedback to continually improve digital data services and end-user support.
• Assist with site components of regional or global technology projects and contribute as needed.
• Support Vendors and Contractors to ensure site stability and meet service delivery standards.

Your Training, Skills And Experience Checklist

Formal Qualification (including Professional Registrations):

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Additional Knowledge

• Understanding of end-user computing technologies and support processes.
• Knowledge of information technology (IT) infrastructure, including laptops, cellphones, video conference systems, and mobile applications.
• Awareness of IT service management best practices.
• Familiarity with preventative maintenance strategies for technology equipment.
• Knowledge of customer experience principles and techniques.
• Understanding of user account management and access rights.
• Awareness of security measures and protocols for end-user devices.
• Familiarity with asset management and record-keeping practices.

Technical Skills

• Proficiency in diagnosing and resolving application and device issues.
• Strong skills in maintaining and supporting laptops, cellphones, video conference rooms, desktops, and mobile applications.
• Expertise in configuring and maintaining end-user devices such as desktops, laptops, printers, and mobile devices.
• Ability to administer user accounts, permissions, and access rights.
• Advanced proficiency in implementing security measures and protocols for end-user devices.
• Skills in providing technical support and troubleshooting assistance to users.
• Experience in gathering and acting on user feedback to improve services.
• Capability to ensure smooth operation of technology facilities and equipment.
• Proficiency in using Microsoft Office applications (Excel, PowerPoint, Word).

Self-awareness

Social Process Skills:

• Understand own behaviours and is aware of the impact on others.
• Adapt their own behaviour where necessary in order to get a productive outcome for the wider team.

Team Process

• Able to be an effective team member by listening, clarifying tasks, receiving and providing feedback.
• Able to be an effective team leader (where applicable) by establishing and maintaining a positive and productive work environment through listening, dealing with different points of view, giving and receiving feedback.

Collaboration

• Build positive working relationships with a diverse range of people across disciplines.

Working Conditions

• This position is located at the Ahafo South mine site.

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