BRAC Ghana Savings and Loans IT Jobs in Accra
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BRAC Ghana Savings and Loans Ltd (BGSL) is a socially responsible for-profit organization, engaging people, especially women in sustainable economic and income-generating activities in Ghana. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid.
Job Summary
BGSL is seeking applications from competent, dynamic and self-motivated individuals to fill the following position: IT Service Officer
PURPOSE
The IT Service Officer is responsible for driving all IT Support Service initiatives in the institution.
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MAJOR RESPONSIBILITIES
- 50% reduction of critical/high security risks over time
- Residual risk levels compared to risk appetite
- Risk remediation SLA compliance (e.g., critical risks fixed within 30 days)
- Percentage of vendors with complete security assessments
- Number of high-risk suppliers
- Phishing simulation click-through rate
- User-reported security incidents (increasing = good culture) etc.
- Monitor and support core banking systems, payment platforms, and digital banking channels.
- Troubleshoot system issues and coordinate with vendors when needed.
- Assist with system patching, upgrades, and routine maintenance.
- Monitor system performance and proactively address issues.
- Assist in maintaining a secure and stable IT infrastructure.
- Ensure adherence to information security policies and regulatory guidelines
- Maintain inventory of hardware, software, and licenses.
- Coordinate installation, configuration, and replacement of IT assets.
- Ensure proper documentation of all IT equipment.
- Provide training and guidance to employees on banking systems and IT tools.
- Prepare user guides and quick-reference documents.
- Perform daily health checks, backups, and routine operational tasks.
- Ensure key banking services (USSD, EFT switches, etc.) are running efficiently.
- Promote cybersecurity awareness among staff.
- Liaise with external service providers for issues, maintenance, and projects.
- Collaborate with internal departments to understand and address IT needs.
- Support DR drills and ensure systems can be recovered promptly.
- Assist in maintaining backup systems and ensuring data integrity.
- Participate in planning, testing (UAT/SIT), and implementation of new systems or upgrades.
- Provide technical input to improve processes and enhance service delivery.
- Any other responsibility assigned by the IT Manager, etc.
Safeguarding responsibilities:
- Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Required Skills or Experience
EXPERIENCE (Including sector/industry)
- Minimum 3 years of professional experience in IT support, service desk, or technical troubleshooting roles.
- Hands-on experience with hardware and software support, including desktops, laptops, printers, biometric devices, etc.
- Experience in installing, configuring, and maintaining Windows OS, Linux (optional), and enterprise applications, T24 will be an advantage.
- Knowledge of ITIL frameworks (even at a foundational level) is often preferred.
- Experience handling IT projects such as branch setup, system upgrades, or migrations.
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KNOWLEDGE, SKILLS & COMPETENCIES
- Server administration (Windows/Linux)
- Virtualization basics (VMware/Hyper-V)
- Basic SQL queries
- Basic ITIL framework (incident, problem, change management)
- Backup and recovery handling
- Effective communication with non-technical users
- CompTIA A+ / Network+
- ITIL Foundation v4
- CCNA (basic networking knowledge)
SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION
- Degree
- Concentration / Major: Computer Science, Information Technology, or Engineering.
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