Human Resources Manager - Catholic Relief Services

Job Summary:

You will partner with the Country Office (CO) Senior Management Team to provide overall strategic Human Resources (HR) direction for the CO in support of high-quality programs serving the poor and vulnerable. You will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration and introduce improvement solutions.

Roles and Key Responsibilities:

• Manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
• Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially in regards to recruitment, performance management, and employee relations.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
• Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff and partners.
• Ensure staff retention strategies reflect competitive and equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
• Monitor the culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all staff are valued. May serve as the CO focal point for Code of Conduct & Ethics and contribute to ensuring adherence and accountability to Safeguarding policies.
• Act as the CO's key point of contact, internally and externally, on all HR-related matters. Represent the organization in forums related to HR management issues to stay abreast of standards, local laws, and industry best practices and to maintain peer contacts.
• Oversee record keeping through personnel files and/or Inisght that adheres to required CRS, donor, and local law regulations. As needed provide analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.

Required Languages - English

Travel - Must be willing and able to travel up to 10%.

Knowledge, Skills and Abilities

• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach each relationship.
• Excellent strategic and analytical skills with ability to make sound judgment and decisions
• Very good planning, monitoring and organizational skills
• Able to maintain confidential information
• Proactive, resourceful, solutions oriented and results-oriented
• Strong customer service orientation with excellent communication, interpersonal and negotiation skills

Preferred Qualifications

• Additional education may substitute for some experience.
• Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labor law.
• Staff management experience.
• Strong experience in presenting, facilitating, and coaching on HR topics.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.

Supervisory Responsibilities (none)

Qualifications: Basic Qualifications

• Bachelor's degree in Human Resources Management or Business Administration required. Master's degree in HR Management, Business Administration or Organisational Development preferred.
• Minimum of five years work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.

Agency Competencies (for all CRS Staff):

• Personal Accountability - Consistently takes responsibility for one's own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others - Works effectively in intercultural and diverse teams.
• Open to Learn - Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change - Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others - Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset - Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers US-based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

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