AirtelTigo Sales / Marketing Jobs in Accra
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Summary
- The successful candidate will join our team as a retail executive in the Customer Experience department.
- (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.
Core Responsibilities
- Working closely with Shop Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.
People
- Participate in all trainings and personal development exercises.
- Engage in all team briefing and coaching programs to enhance service delivery in the shop.
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Process
- Participate in all trainings and personal development exercises.
- Engage in all team briefing and coaching programs to enhance service delivery in the shop.
Customers
- Ensuring that all customer queries/complaints are resolved as per SLAs.
- Ensure good ratings on T-NPS and CES.
Qualification Required & Experience
- Bachelor’s degree from a recognized institution.
- 2-3 years of experience in retail operations.
Core Competencies
- Excellent knowledge in retail operations
- Excellent analytical and problem-solving skills.
- Excellent planning skills
- Excellent interpersonal skills
- Excellent and effective communication skills, both orally and in writing.
- Culture Sensitivity
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