Fixed Development Manager - Vodafone Ghana

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drives us, and we experiment, learn fast and get it done, together.

With us, you can indeed be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

To execute the Fixed broadband Sales strategy process in the assigned region whilst ensuring and maintaining positive revenue growth year on year. To enable achievement of all targets through monitoring, tracking and ownership of all sales through to activation.

Act as a Point of Contact within the Commercial Function to notify the bigger team of all market dynamics within the territory of operation. It's equally important to drive the team to build knowledge and understanding of all Vodafone Fixed products and commissions policies as well as health and safety standards.  You are regarded as the “eye” of Fixed Business within the region

Key Accountabilities

• Motivate the team to reduce Fixed agent attrition and drive efficiency
• Provide 2nd Line support to ZMs and sales agents by liaising with key stakeholders
• Prepare and ensure timely  Fixed sales opportunities for sales
• Demonstrates a strong ability to analyze and solve problems in order to gives appropriate feedback to team and management. 
• We are acting to solve discovered problems/issues in line with set processes and procedures.
• Escalating discovered problems/issues in line with set processes and procedures.
• Provides accurate and up to date information on a regular basis to keep team and managers informed of market dynamics 
• Recommends and executes improvement actions to processes and procedures in line with Vodafone’s continuous improvement 
• Improve overall team function capability and effectiveness
• Has a detailed and working knowledge of all relevant technologies, products, services or processes.

Technical / Professional Expertise

• Degree or Master in Marketing or any related field 
• 2 – 5 years of Telecoms experience with specialisation in any sales area
• Excellent computer knowledge.
• Strong communication and decision-making skills – the ability to balance conflicting interests.
• Proactive individuals with a flexible and adaptable approach to their work and a proven track record demonstrating that they’re a team players, have strong influence and relationship management skills, and, and customer-centric.
• Working knowledge of Vodafone products and services. 
• Awareness of Vodafone’s network and support systems (e.g. Billing & payment methods, reporting and service management) 
• Ability to communicate effectively with technical and non-technical customers.
• Must be able to multitask.
• Able to maintain customer confidentiality. 
• Microsoft Office applications (Outlook, Excel, Word, PowerPoint)