HR Shared Services Specialist - Vodafone Ghana

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HR Shared Services Specialist - Vodafone Ghana

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Role purpose:

  • To provide HR advise and administration services to all leaders, people managers and employees across the business always ensuring best in class HR service delivery.
  • To provide advice and guidance on all HR policies and processes and ensure alignment to global Vodafone standards.
  • To manage the delivery of high-quality HR data and provide value-add service to the business that will inform the HR strategy and decision making.
  • Drive a culture of continuous process improvement, with a tight focus on data integrity and an excellent service to all internal and external customers.
  • Oversight responsibility for travel (visas, transportation, and accommodation) locally internationally.

Job Responsibility

  • Responsible for the operational delivery of HR Services to the business, and the implementation and delivery in line with best practice and business requirements.
  • Oversees the management of HR queries using EIC ensuring that KPIs are met consistently.
  • Provides coaching and expert advice where necessary and specifically to the team members.
  • Oversees provision of administration and consulting services to all leaders, people managers and employees, on common HR processes/
  • Oversees regular process reviews to ensure compliance and to evaluate effectiveness.
  • Oversees ongoing improvements to data integrity
  • Oversees the production of standard HR reporting and analysis of outputs
  • Provides guidance to line managers and employees on HR policies, procedures, and practices always ensuring excellent service provision
  • Work closely with HR Business Partners & COE’s to ensure seamless provision of appropriate advisory services
  • Ensures requirements of the VF GH HR Reporting schedule are fulfilled, involving preparation & submission of:
  • HR Dashboard to HR SLT, COEs & HR Business Partners monthly
  • Ad Hoc reporting as requested by HR team members of the business.



Relationship Management

  • Build and maintain a customer-centric attitude and relationship with all key stakeholders – Line Manager, HRBPs, HR COEs, Employees, Vendors etc.
  • Ensure compliance with Global standards and alignment to SF reporting and systems requirements.
  • Maintain and manage a relationship with Global HR (SF) and Region HR within expertise remit, ensuring dialogue is always maintained.

Customers, supplier and third parties

The person will work closely with

  • People managers & HRBP’s in the respective business units.
  • Shared Services service providers.

Vodafone Values

  • Create the Future (M)
  • Getting it done Together (H)
  • Experiment and Learn Fast (H)
  • Earn Customer Loyalty (H)

Core competencies, knowledge, and experience

  • Excellent computer skills, Word, Excel, PowerPoint.
  • Must be fluent in the English language both written and spoken.
  • Self-motivated, disciplined and organized.
  • Ability to meet targets and deadlines while maintaining a professional standard.
  • Ability to communicate effectively at all levels.
  • Have the drive towards continuous development and improvement.
  • Proven ability to suggest and implement new processes and procedures.
  • Self-starter with an innovative approach to work.
  • Flexible and able to manage and adapt in a fast-changing environment.
  • Ability to reorganize resources at short notice to deliver required results.
  • Knowledge of policy development and implementation.
  • Knowledge of process mapping and improvement.
  • Able to coach and advice Line managers and employees on the HR Service offering and all Touchpoints.
  • Able to research, prepare and communicate and represent policy position.
  • Knowledge in Success Factors will be an added advantage.
  • Knowledge of Ghanaian labor law/industrial relations will be an added advantage.



Must have technical/professional qualifications:

  • A relevant first degree preferably in Social Sciences or Business Administration (HR option) from a recognised university (B.A./ B.Sc.).
  • CIPD/ CIHRM/ SPHRI/ SHRM membership and certification will be an added advantage.
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