HR Shared Services Specialist - Vodafone Ghana



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HR Shared Services Specialist - Vodafone Ghana





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Role purpose:

  • To provide HR advise and administration services to all leaders, people managers and employees across the business always ensuring best in class HR service delivery.
  • To provide advice and guidance on all HR policies and processes and ensure alignment to global Vodafone standards.
  • To manage the delivery of high-quality HR data and provide value-add service to the business that will inform the HR strategy and decision making.
  • Drive a culture of continuous process improvement, with a tight focus on data integrity and an excellent service to all internal and external customers.
  • Oversight responsibility for travel (visas, transportation, and accommodation) locally internationally.

Job Responsibility

  • Responsible for the operational delivery of HR Services to the business, and the implementation and delivery in line with best practice and business requirements.
  • Oversees the management of HR queries using EIC ensuring that KPIs are met consistently.
  • Provides coaching and expert advice where necessary and specifically to the team members.
  • Oversees provision of administration and consulting services to all leaders, people managers and employees, on common HR processes/
  • Oversees regular process reviews to ensure compliance and to evaluate effectiveness.
  • Oversees ongoing improvements to data integrity
  • Oversees the production of standard HR reporting and analysis of outputs
  • Provides guidance to line managers and employees on HR policies, procedures, and practices always ensuring excellent service provision
  • Work closely with HR Business Partners & COE’s to ensure seamless provision of appropriate advisory services
  • Ensures requirements of the VF GH HR Reporting schedule are fulfilled, involving preparation & submission of:
  • HR Dashboard to HR SLT, COEs & HR Business Partners monthly
  • Ad Hoc reporting as requested by HR team members of the business.

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Relationship Management

  • Build and maintain a customer-centric attitude and relationship with all key stakeholders – Line Manager, HRBPs, HR COEs, Employees, Vendors etc.
  • Ensure compliance with Global standards and alignment to SF reporting and systems requirements.
  • Maintain and manage a relationship with Global HR (SF) and Region HR within expertise remit, ensuring dialogue is always maintained.

Customers, supplier and third parties

The person will work closely with

  • People managers & HRBP’s in the respective business units.
  • Shared Services service providers.

Vodafone Values

  • Create the Future (M)
  • Getting it done Together (H)
  • Experiment and Learn Fast (H)
  • Earn Customer Loyalty (H)

Core competencies, knowledge, and experience

  • Excellent computer skills, Word, Excel, PowerPoint.
  • Must be fluent in the English language both written and spoken.
  • Self-motivated, disciplined and organized.
  • Ability to meet targets and deadlines while maintaining a professional standard.
  • Ability to communicate effectively at all levels.
  • Have the drive towards continuous development and improvement.
  • Proven ability to suggest and implement new processes and procedures.
  • Self-starter with an innovative approach to work.
  • Flexible and able to manage and adapt in a fast-changing environment.
  • Ability to reorganize resources at short notice to deliver required results.
  • Knowledge of policy development and implementation.
  • Knowledge of process mapping and improvement.
  • Able to coach and advice Line managers and employees on the HR Service offering and all Touchpoints.
  • Able to research, prepare and communicate and represent policy position.
  • Knowledge in Success Factors will be an added advantage.
  • Knowledge of Ghanaian labor law/industrial relations will be an added advantage.

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Must have technical/professional qualifications:

  • A relevant first degree preferably in Social Sciences or Business Administration (HR option) from a recognised university (B.A./ B.Sc.).
  • CIPD/ CIHRM/ SPHRI/ SHRM membership and certification will be an added advantage.
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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

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Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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