MTN Sales / Marketing Jobs in Accra
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Job Summary:
- Responsible for coordinating and steering the activities of the SME Virtual platform to drive traffic to the platform. Ensuring that the platform is customer friendly and appealing to prospects.
- This will be done on the bedrock of ensuring consistent and superior customer experience whiles progressively growing the ARPU of each account in their portfolio.
Job Context
- Highly dynamic and competitive telecommunication industry
- Innovation-driven industry
- High Regulatory environment
- Global technology trends and advancements
- Global & MTN Group approved IT Standards and Practices
- Diverse Cultural environment
- Regionalization structure implication
- Performance-driven environment
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Job Role
- Prospect for new SME clients virtually
- Identify potential clients and drive their traffic to the SME virtual platform
- Acquisition of new SME clients virtually.
- Implement virtual sales strategies to acquire SME clients.
- SME customer relationship management
- Timely response to customer complaints.
- Cross-sell MTN products & services virtually.
- Periodic update of relevant information on existing and new products and services on the SME virtual site.
- Collate and analyse all information on customer enquiries and or queries.
- Achieve SME virtual sales targets.
Qualification Required & Experience
- Minimum of a bachelor’s degree in Marketing/ Business Management or related field
Experience
- Minimum of 3 years of relevant work experience in a commercial function
Knowledge
- In-depth knowledge of the market and industry
- Knowledge of the range of the corporate business partners
- Customer Relations Management
- Understanding of technology and services
- Knowledge of standard office practices and procedures
Competencies
Skills/Physical competencies:
- Manages self, good conflict management, self-accountability
- Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Self-Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans,
- Organisational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
- Analytical thinking and Problem-solving abilities
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Must live the MTN Values of
Can Do; Integrity; leadership; Innovation; Relationships
Must exhibit the MTN Vital Behaviors of
Complete Candor, Complete Accountability, Active Collaboration & Get it done.
Location: Accra
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