Controller, Virtual Sales - MTN Ghana

Job Summary:

• Responsible for coordinating and steering the activities of the SME Virtual platform to drive traffic to the platform. Ensuring that the platform is customer friendly and appealing to prospects.
• This will be done on the bedrock of ensuring consistent and superior customer experience whiles progressively growing the ARPU of each account in their portfolio.

Job Context

• Highly dynamic and competitive telecommunication industry
• Innovation-driven industry
• High Regulatory environment
• Global technology trends and advancements
• Global & MTN Group approved IT Standards and Practices
• Diverse Cultural environment
• Regionalization structure implication
• Performance-driven environment

Job Role

• Prospect for new SME clients virtually
• Identify potential clients and drive their traffic to the SME virtual platform
• Acquisition of new SME clients virtually.
• Implement virtual sales strategies to acquire SME clients.
• SME customer relationship management
• Timely response to customer complaints.
• Cross-sell MTN products & services virtually.
• Periodic update of relevant information on existing and new products and services on the SME virtual site.
• Collate and analyse all information on customer enquiries and or queries.
• Achieve SME virtual sales targets.

Qualification Required & Experience

• Minimum of a bachelor’s degree in Marketing/ Business Management or related field

Experience

• Minimum of 3 years of relevant work experience in a commercial function

Knowledge

• In-depth knowledge of the market and industry
• Knowledge of the range of the corporate business partners
• Customer Relations Management
• Understanding of technology and services
• Knowledge of standard office practices and procedures

Competencies

Skills/Physical competencies:

• Manages self, good conflict management, self-accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Self-Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans,
• Organisational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
• Analytical thinking and Problem-solving abilities

Must live the MTN Values of

Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra