Controller, P&S (VAS) - MTN Ghana

Job Description

To assist in the process of developing Value-Added Services across various verticals; (Digital and RMS) that delivers the business KPIs and objectives to improve customer experience and generate sustainable revenue.

Assist the Manager, Value Added Services in scaling up existing partnerships and developing new networks for future growth of traditional VAS and partnerships including and not limited to Health, Agric, Insurance and Education.

Key Tasks

• Assist in driving Initiatives that add value to the customer experience for both PM and PAYG customers – e.g. M-Argic, M-health m-insurance, m-education, Lifestyle etc.
• Coordinate all Promotions & Bolt-Ons (Voice & Messaging) ensuring that all stakeholders are identified and aligned

• Develop concept documents for approval and manage the end to product development to go-live of assigned products and services.
• Liaise with the Segment team to constantly develop innovative ways to enhance customer experience
• Continuous monitoring and evaluation of products in line with customer feedback and market dynamics.
• Identify appropriate vendors and develop a partnership model for Go to Market.
• Lead all User Acceptance Tests (UAT) for all VAS products and services, ensuring all scenarios are defined and tested

Job Requirements

Education & Competencies

Education:

• A Bachelor’s Degree or it's equivalent.

Experience:

• 3 years of relevant experience

Competencies

Knowledge:

Professional competencies:

• Analytical
• Value-Added Services
• Digital content, media and/or applications
• Digital marketing
• Digital product management
• Product development and management
• Stakeholder Relations Management
• Telecommunications Business Savvy
• Good knowledge of Project management
• Go to Market

Skills / physical competencies:

• Attention to detail
• Good communication skills – both verbal and written
• Knowledge of standard office practices and procedures
• Strong coordinating skills
• Good telephone manners
• Ability to keep classified information
• Good interpersonal Skills
• Client Focus
• Achievement Orientation
• Initiative driven
• Strong Relationship Building skills
• Problem Solving
• Innovative