Telecel Telecommunication Jobs in Accra
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Summary:
The Fraud Management Lead plays a critical role in safeguarding Telecel Cash’s revenue integrity, operational resilience, and regulatory compliance by designing, implementing, and overseeing a comprehensive fraud prevention framework. This position is central to identifying, mitigating, and responding to emerging fraud threats across key business areas including commissions, third-party integrations, and Mobile Money Interoperability.
By driving proactive risk assessments, ensuring robust control systems, and maintaining alignment with Security-by-Design principles, the incumbent ensures minimal financial loss, protection of brand reputation, and uninterrupted service delivery. The role also entails leading governance activities, delivering actionable insights to senior leadership, and ensuring adherence to legal and compliance obligations, including lawful disclosure requirements.
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Responsibilities:
- Oversee end-to-end fraud management operations to ensure timely detection, response, and mitigation of fraud incidents.
- Implement and maintain controls and systems to prevent and detect fraud across high-risk areas such as commissions, third-party integrations, and Mobile Money Interoperability.
- Lead fraud risk assessments for new and existing products and services in alignment with Security-by-Design strategies.
- Identify, coordinate, and execute mitigation measures for emerging fraud schemes and evolving threat landscapes.
- Analyze internal and external fraud trends, generate insights, and report key findings to senior management and relevant forums.
- Ensure compliance with audit requirements, regulatory mandates, and legislative guidelines, including lawful LEA disclosures.
- Participate in internal and external fraud-related forums and contribute to cross-functional collaboration on risk mitigation.
Requirements:
- 2+years of experience in fraud management, revenue assurance, or telecom/IT operations with demonstrated knowledge of telecom and FinTech fraud schemes and countermeasures.
- Strong analytical mindset with exceptional attention to detail and a commitment to accuracy and precision.
- Proficient in anti-fraud tools, systems, and telecom/IT infrastructure, including transaction monitoring and risk detection platforms.
- Excellent written and verbal communication skills with the ability to translate complex data into strategic insights.
- Results-driven approach with a focus on process optimization, commercial impact, and continuous improvement.
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