Customer Support Representative - Hubtel Limited

In this position, you will be available via phone, email, and chat to assist customers with those parts of Hubtel’s services and features that require a human touch.

Your primary place of work will be at our offices at Kokomlemle, Accra, Ghana, as an on-site position with Work-From-Home possibilities.

Perks:

• State of the art working environment
• Subsidized breakfast, lunch, and snacks
• Health insurance
• Long term pension savings
• Petty expense support to cover internet, phone calls, and other reasonable requirements
• Access to office gym and games room

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Your key responsibilities

• Apply common-sense and some minimal internal operational processes to assist customers as necessary
• Resolve customer complaints via phone, email, mail, or social media
• Remain available online to assist customers as n

Before you apply, make sure you qualify as follows:

• You must be savvy with Hubtel’s services and features. Being a customer is a strong advantage.
• You must be a good and patient listener with a knack for low-level multi-tasking
• You must be at least fairly savvy with laptop and smartphone applications
• You must have excellent communication skills with great love to chat online from both mobile and PC.
• You must be able to present and breakdown technical information for ordinary understanding
• You must be self-driven enough to close out tasks with little to no supervision
• You must be able to work from home with reliable internet connectivity and stable electricity supply in a quiet environment.
• You must own a functional personal laptop capable of meeting the demands of the work.
• Being a female with current or previous work experience in a similar position is an advantage.

Qualifications:

• Tertiary certificate, or Degree in any related field;
• 1+ years’ experience working in a similar role
• Have a high level of written and oral communication skills.

Key Performance Indicators:

Performance on this role will be measured by;

• Customer Satisfaction of the people you assist.