Customer Support & Social Media Associate (Female) - Supply Master

Supply Master Ghana is a pioneering digital innovator in Ghana, reshaping the landscape of consumer-brand interactions. We prioritize excellence and innovation in all aspects of our operations.

Job Overview:

As an E-commerce Customer Support & Social Media Associate, you'll play a crucial role in maintaining positive customer experiences across various online platforms. This position requires a blend of excellent communication skills, problem-solving abilities, and a deep understanding of social media engagement.

Roles and Responsibilities

Customer Support

• Ensure accurate and timely confirmation of customer orders through various communication channels, such as email or phone. Verify order details, including product selection, quantity, pricing, and delivery information, to ensure accuracy and resolve any discrepancies.
• Collaborate with the operations team to facilitate the smooth processing of customer orders. Assist in coordinating order fulfillment, including inventory management, packaging, and shipping.
• Respond to customer inquiries and provide accurate and timely assistance via email, live chat, and phone calls
• Assist customers with order placement, product inquiries, tracking information, and returns/exchanges
• Resolve customer complaints and concerns with empathy and professionalism, ensuring complete customer satisfaction
• Collaborate with other team members and departments to address customer issues and provide comprehensive solutions
• Maintain detailed and accurate records of customer interactions and transactions
• Stay up-to-date with product knowledge and changes in company policies or procedures
• Continuously strive to improve customer support processes and contribute to team goals

Social Media

• Monitor and engage with customers on social media platforms, including Facebook, Instagram, Twitter, TikTok and LinkedIn.
• Create engaging content for social media posts, including product highlights, promotions, and customer testimonials.
• Collaborate with the marketing team to develop and execute social media campaigns to increase brand awareness and drive sales.
• Developing and executing social media campaigns and promotions to support marketing initiatives

Required Skills or Experience

• Location Requirement: Applicants should be residents of or situated near Lakeside Estate, Ashaley Botwe, Madina, Adenta, Legon, and surrounding areas to facilitate easy commuting and availability for work
• Bachelor's degree in marketing, communications, business, or a related field preferred.
• Prior experience in customer support.
• Strong written and verbal communication skills, with a friendly and professional demeanour.
• Proficiency in using social media platforms for business purposes, including content creation and community management.
• A creative mindset with a passion for engaging with customers and building brand loyalty.

Benefits

• Competitive salary package
• Opportunity to work in a dynamic and innovative environment
• Growth and development opportunities within a rapidly expanding company

Location: Lakeside Estate, Accra, Ghana

Job Type: Full-Time, Entry Level

Salary: GHS 4,000 - 5000 Monthly

Positions Available: 1

Preferred Candidate: Female & Fresh graduates