Customer Support Agent - Channel VAS

Do you have what it takes to join Channel VAS, the global FinTech leader? We have become the world’s #1 in mobile micro-credits thanks to sophisticated profiling and scoring models that are based on telco, digital and behavioral data.We are seeking sharp, talented individuals to join our team of highly skilled professionals in our Operations Center in Greece and other countries. Through 40 telco partners we are providing financial inclusion to over 600 million consumers in Africa, Middle East, Asian Pacific and Latin America via a variety of mobile financial services such as Airtime Credit, Mobile Money Loans, Mobile Device Finance, B2C Loan Apps, E-Commerce Credit Solutions and Marketplaces.The next growth is expected to come from geographic, industry and product diversification. Become part of a team of 200 creative individuals who believe in redefining mobile micro finance!We are looking for the most talented, charismatic and communicative business professionals in the Ghanaian micro-credit industry to undertake our Customer Support Department 

Customer Support Agent

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our product inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Experience of providing chat support using chat clients like Intercom
• High level of fluency in English
• Able to attend multiple chats (Max up to 3) at the same time
• (Pl note In-App chat support will be positioned as our primary customer service channel.)