Reputable Company Customer Service Jobs in Accra
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Full Job Description - Read Carefully
A reputable company in Adenta, Accra is searching for a Customer Service Officer for immediate employment.
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Duties And Responsibilities
- Ensure free flow of information from clients to Management that will enable clients express their views on services rendered to them by VF Ghana.
- Operate the call centre by receiving and addressing clients’ complaints within stipulated time.
- Establish a database on existing clients and gather information on reasons for their exit and advise Management on strategies that can be adopted to help tackle the problem of client exits.
- Set up and run an efficient client support service desk. (i.e. Providing support services such as documentation on clients businesses, assisting clients in market surveys and helping them in the identification of business opportunities)
- Play an advocacy role for clients in establishing linkages with partners.
- Be the lead in undertaking clients’ satisfaction surveys and play the lead role in ensuring clients satisfaction to create repeat businesses.
- Monitor client feedback and use information to inform product, delivery etc. review.
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Required Skills or Experience
- HND / First Degree Marketing or CIM Level 2
- Candidates should have completed National Service.
- 2 - 3 years practical experience in similar role.
Desirable Skills For Position
- Able to work extremely well with people of diverse background, always act with a sense of urgency, provide solutions, and be able to manage multiple priorities at once.
- Be self-motivated, organized, confident and energetic.
- Must speak Dagbani, Dagaree or Wala. Fluency in any additional local languages will be an added advantage.
- Be able to work successfully in a high-paced, dynamic and high-pressure environment.
- Have good negotiation skills and detailed oriented
- Must be proficient in Microsoft Office: MS Excel, MS PowerPoint, MS Word, MS Outlook.
- Age Limit For The Position: Not more than 30 years and physically fit for field work.
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