Customer Service Representative - SRR Group

We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for services.

As the voice of our company, the call centre representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

The candidate MUST have experience when it comes to the following services provided below:

(Experience may be from taking calls, customer service or a previous technician of the ff. service)

• Moving
• Heating, ventilation, and air conditioning
• Home Improvement
• Plumbing
• Locksmith
• Air Duct
• Water Damage
• And other services related

Requirements & Skills:

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Good English communication skills
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Working Conditions:

• Remote/ Permanent work from home
• Shift-based in a Call centre that works 24/7
• Comfortable being on Zoom while at work
• Can work full-time
• Pacific Time Zone

Minimum Technical Requirements:

• Computer Specifications