Tools Sales and Support Representatives - Sandvik

Sandvik is committed to representivity in the composition of its employees and creation of job opportunities across all sectors of the population.

Job Title: Tools Sales and Support Representative (2 Positions)

Purpose of Job

• Sales and Technical support for Sandvik Rock Tools offering to the Mining and Construction customer base
  
  

Responsibilities

• Optimise sales and profitability of Sandvik Rock Tools
• Training and coaching of relevant internal & customer personnel in rock tools
    
• Work closely with service and training personnel to optimise knowledge across departments including logistics to ensure effective forecasting of Rock Tools
    
• Customer site visit on regular basis with written reports
    
• To facilitate customer selection and ordering of rock tools

• To facilitate customer warranty claims and process
    
• Work as part of a Multi-disciplinary account and product team to ensure high level must win projects are delivered in time and within budget
    
• To conduct trials and testing of new products at customers sites
    
• Liaise with the factories to stay ahead of product development, as well as knowledge transfer back to the optimise sales opportunities
    
• Effective coaching and training of dealer personnel responsible for growing the sandvik offering in West Africa
    
• Preparedness to utilize working tools: CRM and system 21 software as to deliver results and capture data
    
• Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand
    
• Ensure that all activities are carried out in accordance with company values and current company policies and procedures
    
• Takes responsibility for personal development and enhancement of skills
    
• Takes responsibility for own safety as well as looking out for team members in line with statutory safety requirements, standards and company policy
  
  

Qualification Required & Experience

• Degree in Mining or Mechanical Engineering or trade background with equivalent technical knowledge, service, account management and associated product sales experience
    
• Minimum of 5 years experience in Rock Tools/Surface/Underground Mining and operational exposure (Underground exposure will be an advantage)
    
• French language skills will be an advantage
    
• Must possess good written and oral communication skills
    
• Computer literate and ability to write detailed reports
    
• Drivers license C (driving experience in heavy duty mining environments will be an advantage)
  
  

Special Requirements

• This position is available at Pakyi No.1 (Near Kumasi) with a high level of Mobility required
•  Successful applicants would be required to work at SMC sites in Ghana and other West Africa countries
  
  

Location: Pakyi Near Kumasi