Reputable Financial Institution Customer Service Jobs in Accra
This opportunity at Reputable Financial Institution in Accra is ideal for candidates looking for employment, competitive salaries, and career growth opportunities.
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Full Job Description - Read Carefully
A reputable Financial Institution with branches across the country requires the services of confident and performance oriented professionals to be employed as Call Center Representatives.
Responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Handle customer complaints respectfully and professionally
- Redirect customers to appropriate departments and teams when appropriate
- Recommend products or services that may better suit clients’ needs and identify potential sales opportunities
- Ensure all voicemails are answered immediately
- Maintain professional relationships with customers through ongoing excellent customer service
- Follow up with callers on complaint/question status, ensure resolution
- Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers’ satisfaction as your number one priority
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Required Skills or Experience
- A tertiary degree
- Excellent knowledge of banking and finance industry
- Previous experience with FMCG or Telecommunication company
- Customer service experience preferred
- Familiarity with CRM technology
Special Skills
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Ability to multi-task, set priorities and manage time effectively
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