Nielsen Customer Service Jobs in Accra
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Full Job Description - Read Carefully
Job Summary:
Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.
Client Management:
• Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-
• Manage queries and special requests
• Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Provide insights and actionable recommendations in business review meetings
• Share value-added analyses through industry / macro analyses
• Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions
Financial Management:
• Meet quarterly revenue and collections objectives for the account
• Ensure timely closure of costing, contracts and delivery • Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.
• Contribute to overall team plan by generating revenue and or cost saving initiatives
Functional / Technical
• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Provide value-added analyses and respond to special requests
• Manage data quality issues by overseeing data inquiry process
• Recommend improvements in work processes within area of responsibility
People Management:
• Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members
• Invest behind training team members and enhancing their analytical and presentation skills
Required Experience:
• BA / BS Required (MBA desirable)
• 6 to 10 years’ experience in FMCG / Service / Retail industry
• Demonstrated ability to lead client relationship
• Excellent Analytical skills
• Demonstrated thought leadership ability
• Strong Business Development experience
• Effective writing skills
• Proven ability to lead a multi- functional team
• Ability to communicate clearly to Senior Management
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