Mesika Limited Job Vacancy For Application Support Intern
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We (Mesika Limited) deliver solutions that propels business growth.We seek to employ an Application Support Intern. JobSearchGh is creating transparency between you and the employers. Visit us everyday for latest jobs in Ghana. Search & apply your dream jobs in Ghana today with just a click away. The best job search website in Ghana. Please do not pay anybody a fee in the name of JobSearchGh. Proceed with caution.
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Job Description
- Troubleshoot, reproduce, document and resolve customer-related issues by knowledge of the company's product stack and technologies.
- Understand, set, manage and exceed customer expectations
- Create and maintain documentation, process standards and service information
- This is a customer-facing position that requires total professionalism
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to required resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Maintain jovial relationships with clients
Required Skills or Experience
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Outstanding written/verbal communication and interpersonal skills in providing step-by-step technical help
- Unix/Linux Knowledge required
- Basic knowledge of Mobile Technologies
- Ability to work early morning or late night shifts
- Software troubleshooting knowledge and experience
- Organisation and attention to details
- A passion for working directly with customers and a team player
- Must have impeccable follow through skills
- Must be able to readily answer support related emails, phone calls and other channel sources
- Self-motivated, works effectively with minimal supervision (NO MICROMANAGING)
- Knowledge on Kannel is an advantage.
Location: Adjiringano, Accra
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