NRG Wireless IT Jobs in Accra
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Job Summary
The Network Support Technician will be responsible for monitoring customer internet services, troubleshooting connectivity issues, and coordinating with service providers to resolve network incidents. The role also involves device configuration, technical support, and proposal assistance.
Key Responsibilities
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Liaise with Internet Service providers during outages, fiber cuts, or service disruptions.
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Follow up with providers for incident updates and restoration timelines.
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Request quotations from service providers for client connectivity solutions.
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Configure routers, access points, and networking equipment.
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Serves as a first point of contact for all ISP clients for issue reporting.
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Perform first-level troubleshooting with ISP clients before escalating to Service Providers
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Requirements
Education & Qualifications:
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Diploma or Bachelor’s Degree in Information Technology, Telecommunications, or related field. P
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Professional certifications such as MikroTik, CCNA, or equivalent will be an advantage.
Experience:
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Minimum of 3 years’ experience in network support, ISP operations, or technical support.
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Practical experience in router and access point configuration and internet troubleshooting.
Skills & Competencies:
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Strong understanding of TCP/IP networking concepts.
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Knowledge of connectivity diagnostics.
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Ability to troubleshoot network issues remotely.
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Good communication and coordination skills.
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Strong customer support mindset.
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Ability to work under pressure during service outages.
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Good reporting and documentation skills
What We Offer
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Competitive salary
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Opportunity to work in a dynamic and innovative tech-driven environment.
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