Etihad Airways Sales / Marketing Jobs in Accra
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Etihad Cargo is a transforming business. As the cargo division of Etihad Aviation Group, we provide fast and reliable cargo and air freighter solutions around the world. We're proud to be the air cargo partner of choice. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional service.
We are pleased to announce an opportunity for a Sales Officer - Ghana. In this role, you will add significant value and lead, guide and direct the area through effective management of the Etihad-appointed GSA team in line with the Cargo Commercial and operational strategy to maximise results for the African market.
You will performance manage the effective achievement of objectives by setting Service Level KPI for GSA team, developing and motivating GSA to maximize individual and collective performance. You will drive continuous performance management and coaching to improve performance. You will comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
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Job Responsibilities
- Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
- Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.
- Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo's revenue, load factor, yield, and product mix.
- Lead, develop, manage and maintain a portfolio of customer contracts following Etihad Cargo's segmentation model and commercial strategy.
- Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.
- Collect, organize, provide feedback to HQ, and proactively act based on market intelligence. Identify opportunities and potential obstacles, and plan strategies to overcome any resistance.
- Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
- Participate in the budgeting process. Ensure no financial bad debt and full compliance with CASS when applicable.
- Drive implementation of iCargo, self-service solutions, direct booking capabilities and E-Airway Bill.
- Cooperate with the GHA/Cargo Terminal to supply quality service to customers and comply with the EY
Qualifications
- Educated with a High School Diploma
- Minimum 3 years of commercial experience within Cargo
- Extensive experience in the West African market with strong customer knowledge
- Fluent English - both written and spoken is essential
- Strong cargo commercial experience.
- Basic Knowledge and experience with GHA/warehouse handling.
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