Rashad Grill Restaurant Hospitalilty/Food Service Jobs in Ghana
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A reputable restaurant located in the Savannah Regional Capital Damongo, is seeking for an experience Restaurant General Manager to join our team! As a General Manager, He/She will be responsible for overseeing the daily operations of the restaurant to ensure excellent customer service, efficient operations, and profitability.
DUTIES & RESPONSIBILITIES
The key duties and responsibilities include:
Manage Daily Operations
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Supervise the day -to day running of the restaurant.
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Ensure smooth food preparation, service, and customer experience.
Supervise Staff
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Recruit, train, schedule, and evaluate employees.
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Assign duties and monitor staff performance.
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Resolve workplace conflicts and motivate employees.
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Customer Service Management
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Ensure customers receive excellent service.
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Handle customer complaints and resolve issues promptly.
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Build customer loyalty and satisfaction.
Food Quality and Safety
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Ensure food is prepared according to quality standards.
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Enforce food safety, hygiene, and sanitation regulations.
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Monitor cleanliness of the kitchen, dining area and equipment.
Inventory and Stock control
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Monitor food, beverages and supplies.
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Identify and order Stock from Suppliers.
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Minimize waste, spoilage and theft.
Financial Management
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Prepare budgets together with Chef and monitor expenses.
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Control food and labour costs.
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Review daily sales and profitability.
Health and Safety Compliance
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Ensure compliance with health, safety and environmental regulations.
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Conduct regular safety inspections.
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Ensure staff follow safe working procedures
Marketing and Business Development
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Promote the restaurant through advertising and social media.
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Develop promotional offers and special events.
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Identify opportunities to increase sales and attract new customers.
Quality Assurance
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Monitor food presentation and service standards.
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Conduct regular quality checks.
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Implement continuous improvement measures.
Performance Monitoring
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Set performance targets.
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Analyze customer feedback and operational reports.
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Implement corrective actions where necessary.
Administrative Responsibilities
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Maintain employee records and work schedules.
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Prepare operational reports.
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Ensure compliance with company policies and legal requirements.
REQUIRED SKILLS/QUALIFICATION OR EXPERIENCE
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Degree/HND/Diploma in Hotel Catering, Hotel and Institutional Management /Culinary training from a recognized institution
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3-5 years of experience in similar setting.
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Customer service orientation
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Financial and budgeting skills
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Problem-solving and decision-making
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Good communication, time management organizational skills.
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Conflict resolution and negotiation skills
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Knowledge of food safety and hygiene regulations.
Location: Damongo
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