Hollard Insurance Customer Service Jobs in Kumasi
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Hollard Life Assurance is looking for a Customer Service Officer in Kumasi.
Job Summary
To handle all assigned customer service transactions promptly and within agreed standards and service levels, ensuring courteous, accurate and efficient service that meets customer requirements while supporting Hollard's business objectives.
Report to: Head Operations
Main Duties & Responsibilities
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Serve as the first point of contact for client inquiries and requests.
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Process policy benefit requests accurately and within agreed timelines.
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Provide support in claims documentation, assessment, and processing.
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Address customer complaints and work towards timely resolution.
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Liaise with internal departments to ensure efficient customer service delivery.
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Maintain accurate records of client interactions and transactions.
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Support branch operations and contribute to the achievement of service excellence standards.
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General Job Requirements
Qualifications and Competencies
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Resident of Kumasi or willing to relocate immediately to Kumasi.
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Ability to independently manage accommodation and relocation arrangements if not currently based in Kumasi.
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Minimum of 2-3 years' experience in customer service, preferably within the insurance industry.
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Experience in processing and resolving client requests efficiently and professionally.
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Knowledge and practical experience in claims administration and claims handling will be a strong advantage.
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Strong understanding of customer service principles and complaint resolution.
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Excellent communication and interpersonal skills.
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Ability to manage multiple tasks while maintaining a high level of accuracy.
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Diligent, dependable, and capable of working with minimal supervision.
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High attention to detail with strong follow-through on assigned tasks.
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Demonstrated ability to meet service turnaround times and service level expectations.
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Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
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Strong problem-solving and analytical skills.
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Ability to build and maintain positive relationships with clients, agents, and other stakeholders.
Job Location: Kumasi
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