Philip Patman IT Jobs in Accra
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Role Summary
This is a contract-based, remote position for an IT Technical Support professional. In this role, you will be responsible for providing technical assistance, troubleshooting software and hardware issues, and ensuring seamless functionality of IT systems.
You will also assist with project management tasks and collaborate with team members to resolve Odoo technical challenges promptly. Ensuring excellent communication with stakeholders and maintaining system efficiency are key aspects of this role.
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Duties and Responsibilities
- Handling customer technical support cases through phone and email submission
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
Required Skills or Experience
- Proficiency in Technical Support and Information Technology concepts.
- Strong Troubleshooting skills to identify and resolve technical issues efficiently
- Excellent Communication skills to interact effectively with team members and clients
- Basic knowledge of Project Management to assist in delivering efficient IT solutions
- Ability to work independently and manage tasks in a remote environment
- Experience with ERP business software platforms (SAP, Oracle, Microsoft, Quickbooks) particularly Odoo, is a plus
- Bachelor’s degree in information systems, Computer Science, or a related field is preferred
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