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Full Job Description - Read Carefully
A public sector organization established to oversee and implement large-scale national development programmes is looking for highly skilled and motivated candidates to join its team of professionals to help it to deliver on its mandate.
Its mandate includes managing government and internationally funded projects aimed at driving economic growth, strengthening critical infrastructure, and improving service delivery across key sectors.
The organization works in partnership with multiple ministries, the private sector, and global development institutions to deliver high-impact initiatives—ranging from national energy sector reforms to major social and economic development programmes.
Operating from its headquarters in Accra, the institution offers a dynamic, mission-driven work environment where employees contribute to transformative national projects that directly improve the lives of Ghanaians.
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The IT Officer will serve as primary resource for digital projects, business applications, and web-based platforms. The role is responsible for implementing and maintaining the organization’s digital tools, supporting IT project delivery, and ensuring that digital interfaces are current, functional, accessible, and aligned with institutional standards.
Key Responsibilities
Website & Digital Presence
- Manage and update official website, ensuring content accuracy, visual quality, and uptime.
- Implement security best practices for the CMS including plugin updates, SSL management, and vulnerability patches.
- Ensure the website meets digital accessibility standards (WCAG 2.1 AA).
- Administer and maintain social media and digital communication channels.
Business Applications Support
- Provide first-line support and administration for key business applications including ERP, document management, and project management systems.
- Coordinate with vendors and system owners to resolve application issues and manage upgrades.
- Maintain user accounts, roles, and access permissions across business platforms.
Digital Projects & Workflow Automation
- Support IT project implementation across departments, including planning, testing, and go-live coordination.
- Lead user acceptance testing (UAT) for new systems and upgrades.
- Design and deploy digital forms and workflow automation using tools such as Microsoft Power Automate and Microsoft Forms.
- Maintain the intranet and internal knowledge base, ensuring timely and accurate content.
Digital Skills & Emerging Technology
- Evaluate and pilot AI-assisted productivity tools (e.g. Microsoft Copilot, automation platforms) suitable for operations.
- Coordinate and deliver staff digital skills support and training sessions.
- Stay current with emerging digital tools and recommend adoption where relevant.
Compliance & Governance
- Ensure all digital platforms and applications comply with Ghana’s Data Protection Act (Act 843) and the RTI Act (Act 989).
- Support IT governance documentation relevant to digital systems and applications.
- Participate in IT security awareness and policy compliance activities.
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Required Skills or Experience
Qualifications
- Bachelor’s degree in computer science, Information Technology, Information Systems, or a related field. Minimum of 2 years of relevant work experience in a digital, IT, or technology-focused role.
Technical Skills
- Proficiency in website content management systems (e.g. WordPress, Drupal, or similar).
- Working knowledge of Microsoft 365 tools including SharePoint, Teams, Power Automate, and Forms.
- Experience supporting business applications (ERP, document management systems, or similar).
- Basic understanding of web security principles (SSL, CMS hardening, access management).
Technical Skills (Desirable)
- Familiarity with HTML/CSS for basic website editing.
- Experience with UAT processes and software testing documentation.
- Exposure to AI productivity tools or automation platforms (e.g. Copilot, Zapier, Make).
Soft Skills
- Strong attention to detail and organizational skills.
- Ability to manage multiple projects and deadlines independently.
- Good written and verbal communication skills in English.
- Proactive, self-directed, and eager to learn new technologies.
- Ability to translate technical requirements into user-friendly solutions.
Salary: GHS 5000.00
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