Human Resources Associate - BRAC Ghana Savings and Loans

BRAC Ghana Savings and Loans Limited (BGSL), is a socially responsible for-profit organization, engaging people, especially women in sustainable economic and income generating activities Ghana. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. BGSL is part of BRAC International Holdings B.V (BIHBV) which operates in seven countries across Africa and Asia. 

Reports to: Head, Human Resources

Duty Station: Accra

PURPOSE

This senior officer role will support the department in the effective execution of HR functions, with key focus on recruitment, employee relations, training and development, performance management and administrative HR duties. This role ensures that the BGSL’s human capital is efficiently supported and continuously developed in line with regulatory, strategic business needs and championing safeguarding activities.

MAJOR RESPONSIBILITIES

Strategic Partnership

• Partner with department heads to understand business goals and develop HR strategies that support organizational objectives
• Support insights on workforce planning, organizational design, and succession planning
• Support the Head on HR trends, data analytics, and best practices to improve employee engagement and productivity

Compensation and Benefits

• Provide input on compensation structures to ensure internal equity and external competitiveness.
• Collaborate with payroll and finance teams to ensure accurate and timely salary and benefits administration.
• Assist staff with benefits enrollment and queries (health insurance, tier 3 contributions and withdrawals, welfare contributions and withdrawals etc.).
• Track absences, leaves, and overtime records.

Compliance and Policy Management

• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Review, update, and communicate HR policies and procedures to employees
• Oversee compliance audits and manage performance appraisals based on the data you track annually as per company regulations 

Training and development

• Together with the related parties guided by Head of HR and CEO, oversee the training and development function.
• Continuously collect and update information on training needs and prepare reports for
• senior management.
• Support the implementation of employee wellness programs to enhance job satisfaction and productivity.
• Evaluating the effectiveness of training programs and making necessary adjustments.

Performance Management

• Assist in implementing performance appraisal systems (Objective settings, mid-year and end-of-year performance assessments) and KPIs;
• Monitor performance management cycles and support departmental heads in conducting reviews;
• Provide support to staff on performance improvement and career development.

Employee Engagement

• Support initiatives to promote a positive and inclusive work culture;
• Coordinate employee engagement programs, wellness activities, and team building events;
• Address employee welfare issues and support the implementation of retention strategies.

Institutional development

• Promote a positive organizational culture by championing diversity, equity, and inclusion initiatives.
• Ensure effective HR related communication to promote transparency and consistent
• messaging throughout the organization.
• Serve as a trusted advisor to employees and managers on HR, cultural, and organizational matters, fostering strong relationships across the company

Personnel Records Management

• Maintain and update staff records (personal details, contracts, leaves, performance reviews);
• Ensure confidentiality of staff personal and professional information;
• Document investigations, meetings, and resolutions;
• Distribute internal communication (HR updates, policy changes, training notices etc);
• Perform other HR admin functions to support the department.

Safeguarding Responsibilities: 

• Establish a safeguarding culture across the Institution by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Required Skills or Experience

SPECIFIC EDUCATIONAL QUALIFICATION

• Minimum Qualification: Bachelor’s Degree
• Concentration / Major: Human Resource Management, Business Administration, Psychology or any other relevant discipline

 PROFESSIONAL DEGREE / CERTIFICATION

• Professional certification (CHRMP, PHRi, SPHRi, CIPD etc)  is a plus.

EXPERIENCE (Including sector/industry)

• Minimum of 4 years’ experience in a human resources role.
• Experience in the financial services or banking sector is highly preferred.
• In-depth knowledge of Ghana Labour Laws and HR best practices.
• Experience in training needs analysis, curriculum development, and adult learning principles.

KNOWLEDGE, SKILLS  & COMPETENCIES

• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• High level of integrity, confidentiality, and professionalism.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure and meet deadlines.
• Strong leadership and team management skills.

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