Solutions Development Specialist - Telecel Ghana

Role purpose:

The Solutions Development Specialist is responsible for designing, developing, and maintaining innovative technology solutions that enhance sales operations efficiency, visibility, and scalability.

This role ensures seamless integration of applications with backend systems, accurate data management, and robust analytics capabilities to support informed decision-making.

By delivering intuitive user experiences, optimizing performance, and implementing secure, compliant systems, the specialist enables nationwide sales teams and distributors to operate effectively. Additionally, the role drives innovation through emerging technologies and aligns development initiatives with business objectives to achieve operational excellence and growth.

Key accountabilities and decision ownership:

1. App Development and Maintenance:

• Develop and maintain core features of the sales application, including order processing, stock visibility, SIM activations, and distributor dashboards.
• Continuously enhance app capabilities to support evolving sales strategies and campaigns.
• Ensure application scalability to handle nationwide sales volumes and peak demand periods.

2. User Support and Training:

• Design intuitive interfaces for field sales teams, zonal managers, and distributors.
• Provide technical/operations support to agents, distributors, sales managers, regional sales executives, and sales operations teams.
• Conduct training sessions and create user documentation to help users effectively utilize the Telco Sales App.
• Gather feedback from users to identify areas for improvement.

3. Systems Integration:

• Integrate the sales application with backend systems such as DMS, BI, UNIK, FSM, and Oracle.
• Enable real-time data flow between sales teams, distributors, and finance.
• Develop APIs for seamless connectivity with internal and third-party logistics and distributor platforms.

4. Data Management & Analytics Enablement:

• Ensure accurate capture of sales transactions, stock movements, and distributor performance.
• Build reporting modules and dashboards for sales managers and executives.
• Support predictive analytics initiatives (e.g., demand forecasting, SIM stock planning).

5. Performance & Security Management:

• Optimize application performance for speed and reliability, even in low-connectivity regions.
• Implement robust authentication, data encryption, and compliance with telecom regulations.
• Monitor system health and proactively resolve performance bottlenecks.

6. Innovation & Capability Development:

• Explore emerging technologies such as AI-driven sales recommendations and geo-mapping for distribution routes.
• Pilot advanced features like digital trade visibility, automated stock reorders, and mobile-first dashboards.
• Collaborate with commercial teams to align app development with business KPIs.

Core competencies, knowledge and experience

• Basic proficiency in programming languages (e.g., Php, dart, JavaScript, typescript, swift, Python, SQL etc) and development tools.
• Basic proficiency in frameworks (flutter, Laravel, react, angular)
• Basic proficiency in data analysis and reporting tools (e.g., Excel, SQL, Power BI).
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to present findings and recommendations clearly.
• Willingness to learn and adapt in a dynamic work environment
• Ability to work independently and manage multiple tasks simultaneously.

Qualification Required & Experience

Must have technical/professional qualifications

• Bachelor’s degree in computer science, information technology, business administration, or a related field.
• Proven experience in application development, system integration and API design.

Location: Accra

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