Head of Commercial Operations - Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Head of Commercial Operations will be responsible for delivering a world-class customer experience and ensuring Jumia Ghana becomes the most beloved shopping destination for Ghanaians, thanks to the right assortment, the best prices, addictive promotions and the most innovative merchandising strategies.

What you will be doing:

• Managing a team of Commercial Planners and Merchandizers ensuring the team is properly structured, motivated and performing.
• Delivering growth, ensuring pro-active turn around plans leveraging on the power of the marketplace, bringing direction, feedback and support to the whole commercial team.
• Ensuring all Jumia websites always have for the customer, the right products at the best price, at the right position.
• Being within Jumia leadership, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation.
• Understanding all your market segments, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations.
• Building analysis, flying high and diving deep, to ensure smart reporting on the performance of the categories, leading to action oriented recommendations.
• Owning the merchandising of our websites, optimizing the placement of our products to deliver on every levels of Jumia's strategy.
• Working seamlessly with all departments (Commercial, Marketing, Operations, Supply Chain etc.), enabling decision making, problem solving and ensuring laser focus execution.
• Leading massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives.
• Constantly working toward improving and simplifying our tools.

What we are looking for:

• 5+ years of experience in Retail / FMCG, 3+ years of experience in e-commerce
• Graduate of accredited Top Universities, Engineering and Business Schools
• Proficiency in MS Office and Google tools
• Action-oriented and performance-driven
• Strong interpersonal skills: Convince the people and your team that you are making the right decisions
• Great ability to work in a fast-paced and competitive environment
• Strong analytical and data management skills
• Ability to anticipate, structure and organise
• Well organised and very detail-oriented
• Resistant to stress
• Ability to find simple solutions to complex problems

• Deadline for applications: 31-08-2025
• Rounds of Interviews:
• HR Screening
• Technical Meeting with potential manager
• Technical Meeting with the functional manager

This is an office-based role and is only open to candidates who have the right to work in Ghana.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity to have strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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