Technical Sales Support: Crushing - Metso

A position has become available for a Technical Sales Support – Crushing, based in Ghana.

We are seeking Technical Sales Support – Crushing to join our T.S.S. team.

You will be responsible for technical sales support activities in the West African Region, which include but not limited to building and maintaining active long-term relationships with key decision makers at the customer site level and continuously promoting Metso’s value-adding offering.

This position is mainly located in Ghana.

TEAM YOU WILL BELONG TO

You will join a team of Sales Professionals who strive to effectively deliver a seamless customer experience, that meets the customers’ needs and supports the entire sales team to enhance and build solid customer relationships.

You will work closely with internal and external stakeholders, such as the Site Account Management Team, Technical Sales Support Team, External Customers, and all other internal Service Providers in WAF.  

WHAT YOU’LL DO

JOB STATEMENT

Technical Sales Support for Crushing supports first-line technical issues in the Market Area Africa (MA), resulting in the provision of technical solutions to support customer needs and issues relating to products defined and the support of the more complex technical scopes of proposals.

Under the Crushing Products portfolio, lays the Standard Crusher Products, Mining Crusher Products, Classic Crusher Products, etc comprising the Primary Gyratory, Cone Crushers, Jaw Crusher, Impact Crushers etc, which requires technical competence as well as a drive to assist in problem solving. This role is pivotal in terms of aligning the Global Product Line specialists with the Market Area (MA) and customer needs.

Essentially, the Technical Sales Support role works with the Sales Area to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.

JOB DUTIES AND RESPONSIBILITIES

• Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for crushing, through site visits and using Digital and Remote services (i.e. Augmented Reality).
• Specializing to own technology areas to provide expertise support in site operations and technology related incidents and inquiries or problems.

• Participating in technical warranty claim or customer complaint handling.
• Act as a trainer for internal/external technical trainings, for products.
• Expertise support for problem management, technical sales support, R&D and product development.
• Support IB Validation.
• CTO (Configure to Order) and ETO (Engineered to Order) quotation development through solution definition and technical research; inspection report reviews, recommendations and solution as requested.
• Supporting Field Services with Technical information/details.
• Supporting the sales process and assisting with the Technical information flow and part numbers.
• Assisting with developing and influencing and negotiations when required.
• Support overall sales funnel development.
• Ensure timely progress of sales cases throughout the different phases.
• Travelling throughout Africa and globally to support sales activities, problem determination, product training, etc. on a case-by-case basis.

RELATIONSHIPS

In this position, you will report directly to the Head of Technical Sales Support - SVS, West Africa

INTERNAL AND EXTERNAL INTERFACES

• Management
• Other Engineers
• Suppliers and sub-contractors
• Clients
• Site staff

AUTHORITY

Authorized to sell, supply and provide technical sales support towards agreed plans, objectives and within guidelines as established by the Head of TSS – SVS.

WHO YOU ARE

QUALIFICATIONS & EXPERIENCE

• Higher National Diploma /B Tech / BSc in Mechanical or Electrical/Instrumentation Engineering or related course.
• Minimum of 5 year’s field experience with Mining Equipment, especially experience in the maintenance of crushing equipment would be most preferred
• Must have up to date understanding & knowledge as a technical product specialist
• Must have Sales experience
• Understanding and experience of sales and financials
• Familiarity with a broad range of Minerals Processing Equipment, especially Metso’s Crushing Equipment Range
• Familiar with the core processes of the sales process
• Experience in complex relationships
• Advanced verbal and writing skills
• Computer literacy and MS Office Skills are an inherent requirement

ESSENTIAL SKILLS AND ABILITIES REQUIRED FOR THE ROLE

• Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
• High sense of urgency and passion for service and support
• Strong relationship building skills, a bias for action and detail-oriented behaviours
• A high level of computer skills is essential – Excel, Word, PowerPoint and Access
• Highly motivated individual with the ability to work under stress and meet deadlines
• Ability to work in a team atmosphere and Supervision skills 
• Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements
• Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast-paced environment
• Strong communication, cooperation, interpersonal and presentation skills to manage internal and external interfaces
• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
• The employee is regularly required to stand, walk, climb and balance
• The employee must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
• Use of keyboards, telephones, copiers, telefax, visits and movement through shops, and travel experiences
• Climbing of stairs, ladders, scaffolds at jobsites and customer facilities
• Full driver’s license with clean drivers records and be able to travel regularly

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