IT Infrastructure Engineer - One4All Ghana

We are seeking a talented Engineer with expertise in AWS cloud technologies and also detail-oriented, proficient with technologies and hardware to join our team. you will play a crucial role in designing, implementing, and maintaining our systems and cloud-based infrastructure to support our business operations and client services.

Duties, Responsibilities and KPIs

Infrastructure Management:

• Design, deploy, and maintain scalable, secure, and highly available cloud solutions (AWS).
• Implement best practices for AWS architecture, including cost optimization, security, and performance tuning.
• Manage AWS services such as EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and others as needed.
• Monitor system performance and reliability, proactively identifying and addressing issues.

System Design and Implementation:

• Understanding system administration and how network hardware and technologies work.
• Technical Support: provide technical support to end-users, partners and colleagues, diagnosing and resolving technical problems.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Automate deployment, configuration, and management processes to streamline operations and improve efficiency.

Security and Compliance:

• Managing the security of computer systems and inter-application information transfers.
• Implement and enforce security best practices and compliance standards, such as ISO27001, PCI DSS, GDPR, etc.
• Conduct regular security assessments and audits, addressing any vulnerabilities or risks promptly.
• Monitor and respond to security incidents, ensuring data integrity and confidentiality.
• Help develop disaster recovery and business continuity plans

Team Collaboration and Support:

• Work closely with DevOps, development, and other teams to support project initiatives and resolve technical challenges.
• Provide guidance and support to team members on AWS cloud technologies and best practices.

Documentation and Training:

• Create and maintain comprehensive documentation for systems. And network configurations, processes, and procedures.

Key Performance Indicators (KPIs):

Infrastructure Availability:

• • Percentage of uptime for critical AWS services and applications.
• • Target: Maintain AWS infrastructure availability above 99.9% per month.

Security Compliance:

• • Number of security vulnerabilities identified and addressed within the AWS environment.
• • Percentage of compliance with relevant security standards. (eg 27001)
• • Target: Achieve 100% compliance with applicable security standards.

Cost Optimization:

• • Cost savings achieved through optimization of AWS resources and services.
• • Percentage reduction in AWS infrastructure costs over time.
• • Target: Maintain AWS infrastructure costs within budget while maximizing efficiency.

Incident Response Time:

• • Average time to detect and respond to AWS infrastructure incidents.
• • Mean time to resolve (MTTR) critical incidents affecting AWS services.
• • Target: Minimize incident response time and MTTR to ensure minimal impact on operations.

Documentation Quality:

• • Completeness and accuracy of documentation for AWS infrastructure configurations, processes, and procedures.
• • Regular updates and improvements made to documentation based on feedback and changes in the environment.
• • Target: Maintain high-quality documentation to facilitate knowledge transfer and ensure operational readiness.

Supervisory Responsibilities

• Directly work with one or more employees in the operations and IT Department.
• Carry supervisory responsibilities per the organization’s policies and applicable laws.

Skills and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience as an Applications/Systems/Networks Engineer or similar role, with a focus on AWS cloud technologies
• Strong understanding of AWS services and infrastructure components, including hands-on experience with AWS CLI and SDKs.
• Proficiency in scripting languages such as Python, Bash, or PowerShell
• Knowledge of database systems management, enterprise resource planning, and web platform deployment.
• Solid understanding of networking concepts (DHCP, DNS, VLAN, Load Balancing, VPN, Routes etc), security principles, and best practices in cloud environments.
• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) , or equivalent.
• Proven experience in systems (linux) & network support and troubleshooting.
• Strong knowledge of network protocols, hardware, and security best practices.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.