Receptionist - Momentum Metropolitan Holdings Limited



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Receptionist - Momentum Metropolitan Holdings Limited





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Metropolitan (Ghana) is a reputable insurance company with the vision to be the preferred lifetime financial wellness partner, with a reputation for innovation and trustworthiness.

We are hiring! Are you a proactive and result-oriented person looking for a new opportunity with a prestigious fast-paced company? If your answer is “yes" this is the position for you.

Role Purpose

Ensures that Metropolitan Standards, Culture and Values are experienced firsthand at the front office, understands customer requirements and ensures their expectations are exceeded at all times.


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Duties and Responsibilities

  • Maintains a clean and professional front lobby.
  • Receives all incoming phone calls, walk-in clients, and provides advice on Metropolitan products, benefits and processes.
  • Receive all correspondence (letters/emails/claims, refunds/proposals), log and forward them to the appropriate department/persons.
  • Records all mail received from the regions and ensures that all officers receive their mail in good time.
  • Maintains and updates a database of phone numbers of staff and clients.
  • Receives and directs mail to appropriate persons or departments.
  • Receives and makes official calls [ONLY] for officers.
  • Ensures that member refunds and claims are directed promptly to the claims dept to ensure prompt processing.
  • Handles customer complaints at first-hand and direct them to appropriate senior officers where necessary.
  • Handles booking slots for ground floor meeting room.
  • Any other duties that may be assigned from time to time by the Supervisor.

Requirements

  • At least an HND, with a minimum of 2 –3 years’ experience in a similar role/customer service or sales.
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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

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Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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