Executive Housekeeper - Rock City Hotel Ghana

Rock City Hotel, a distinguished 5-star luxury establishment, is seeking an experienced and detail-oriented Executive Housekeeper to oversee and lead our housekeeping team. The Executive Housekeeper is responsible for maintaining the highest standards of cleanliness and guest satisfaction throughout the hotel.

Technical Competence/Responsibilities

• Supervise and manage all aspects of housekeeping operations.
• Ensure cleanliness and hygiene standards are consistently met.
• Lead and inspire a team of housekeeping staff.
• Conduct training sessions to maintain a high level of professionalism.
• Monitor and control inventory of cleaning supplies and amenities.
• Coordinate with suppliers to ensure timely replenishment.
• Conduct regular inspections to ensure rooms and public areas meet established standards.
• Address guest concerns and implement corrective actions.
• Assist in budget planning for the housekeeping department.
• Control and monitor expenses within the allocated budget.

Managerial Competencies/Responsibilities

• Collaborate with other departments to ensure seamless operations.
• Foster a positive and productive work environment.
• Conduct performance reviews for housekeeping staff.
• Recognize and reward exceptional performance.
• Identify and implement process improvements.
• Stay updated on industry best practices.

Personality Competence/Responsibilities

• Communicate effectively with staff and other departments.
• Handle guest inquiries and requests professionally.
• Demonstrate a keen eye for detail in maintaining cleanliness standards.
• Uphold the visual aesthetics of the hotel.

Other Responsibilities

• Undertake any other responsibilities as may be assigned by the hotel management.

Required Skills or Experience

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field. Certification in Housekeeping Management is a plus.
• Minimum of 8 years working experience in housekeeping management.
• Demonstrated ability to lead and manage housekeeping staff.
• Commitment to maintaining high cleanliness standards.
• Effective coordination for smooth housekeeping operations.
• Ability to work collaboratively with other hotel departments.
• Willingness to adapt to dynamic housekeeping demands.