Conference and Banquet Guest Experience Manager - Rock City Hotel

Rock City Hotel is seeking a dynamic and customer-focused Conference and Banquet Guest Experience Manager to ensure seamless and exceptional experiences for guests hosting events at our hotel. The role involves coordinating with various departments to meet the unique needs of conference and banquet guests.
 

Technical Competence/Responsibilities

• Coordinate with event planners and clients to understand specific requirements.
• Ensure all aspects of conferences and banquets are well-organized.
• Provide personalized services to conference and banquet guests.
• Address guest inquiries and concerns promptly and professionally.
• Oversee logistical arrangements for conferences and banquets.
• Collaborate with catering, audiovisual, and other departments for event success.
• Conduct post-event evaluations to gather feedback.
• Implement improvements based on guest feedback.

Managerial Competencies/Responsibilities

• Collaborate with various departments to ensure seamless event execution.
• Lead and motivate event staff to provide excellent service.
• Contribute to budget planning for conference and banquet services.
• Monitor and control expenses within the allocated budget.
• Conduct performance reviews for event staff.
• Recognize and reward exceptional performance.

Personality Competence/Responsibilities

• Communicate effectively with clients, event planners, and internal teams.
• Handle guest inquiries and requests professionally.
• Analyze challenges during events and implement timely solutions.
• Ensure a positive guest experience even in unexpected situations.

Other Responsibilities

• Undertake any other responsibilities as may be assigned by the hotel management.

Required Skills or Experience

• A bachelor's degree in business administration, hospitality management, or a similar field.
• At least 12 years of banquet and conference management experience.
• A track record of successfully executing events and satisfying guests.
• Proficient in multitasking and organization.
• Superb communication and interpersonal abilities.
• Skilled in Microsoft Office Suite and event management software.
• Comprehensive knowledge in banquet and conference management.
• Knowledge of techniques for improving the visitor experience.
• Capacity to motivate and guide a group of event personnel.
• Exhibited leadership abilities and the capacity to work cooperatively with other departments.
• A dedication to providing outstanding guest service.
• Showed the capacity to respond quickly to problems and answer questions from visitors.
• Readiness to work erratic hours, such as weekends and evenings, when event schedules demand it.
• A creative strategy to improve visitor experiences and make events memorable.