BRAC Ghana Savings & Loans Customer Service Jobs in Ghana
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A reputable financial institution seeks a qualified Customer Service Officer
Duty Station: Amasaman, Ofankor,Nsawam, Winneba, Swedru, Mankesim,Cape coast, Assin-Fossu and Twifo-praso
PURPOSE
First point of call for clients and support all other branch activities.
MAJOR RESPONSIBILITIES
Front Office responsibilities
- Work as first point of contact, with all clients, personal callers to the Office, confirming appointment times with relevant member of staff and taking appropriate action and hospitality
- Respond to incoming telephone calls and either place them to the relevant member of staff or take appropriate action
- Manage the information by creating and updating of clients loan and deposit applications and accounts.
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Controls
- Control the loan appraisal form and the client file before loan committee meeting, loan disbursement and after signature of Branch Manager and clients.
- Supervise the signing of contract between clients and BRAC Ghana
- Check that all files are complete and ready for loan committee
- Ensure all documents generated during branch operational activities are filed in a due manner as laid down by policy and procedure
- Share information and best practices with the other branch staff
- Report all the issues related to the job to immediate supervisor
- Use the reporting tools for control and analysis
- Daily Monitoring of staff attendance, movement register and submission of attendance book to the HR/Finance Offices for records .
Commercial responsibilities
- Welcome and inform the customers and potential customers at the branch.
- Open accounts for new customers
- Conduct information meetings organized in the branch for potential clients
- Participate in collective prospection and other commercial activities in the market areas with the client officers.
- Deal with clients in a manner that is conductive to strengthening the BRAC Ghana public image
- Participate in field promotion of BRAC Ghana products and services.
- Be actively involved in the development of deposit in the branch.
- Identify clients’ needs and propose new products/services to the management
- Participate in the promotion of new products and services by giving information to customers.
Administrative responsibilities
- Make arrangements of branch planning (Loan committee meeting, Client officer planning etc.)
- Ensure that branch documents are filed in a due manner, keeping the BRAC Ghana standards.
- Manage information by creation of clients, loan and deposit accounts.
- Establish and maintain good and clear working relationship with other branch staff.
- Assist in the training and coaching of new and existing staff.
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Safeguarding responsibilities:
- Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Required Skills or Experience
- Higher National Diploma (Secretaryship/ Administration/Management)
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