Customer Service Representative - VAO Beauty Limited

VAO Beauty Limited is seeking individual skills in helping customers with complaints and questions, giving customers information about products, taking orders, Process orders, preparing correspondences and ensuring customer satisfaction.

Responsibility & Duties

• Solve customers needs
• Resolve product and service issues and provide technical assistance to customers.
• Engage with customers about special products and upsell products.
• provide quick, accurate, and comprehensive responses to customers and answer questions about the company's products, take orders and process orders.
• Provide proactive customer outreach
• collect and analyze customer feedback 
• Track customer service KPI and Metrics
• Respond to customers' calls and follow up on customers.
• Handles Product returns and exchanges.
• Create and maintain product to customers-relationships.
• Build business-to-customer relationships and maintain sales margins.
• Meet targeted objectives and maintain targeted sales margin.
• Package products and ensure product delivery.
• Manage products and keep inventory.

Required Skills or Experience

Key Competency Required

• Relevant work experience in customer service, customer relations, Marketing and sales.
• Degree/Diploma/HND/Cert in Marketing, communication, Business administration, Business studies, social studies, public relation.
• Target oriented
• Experience in data collection and analysis
• Background experience in Marketing, Communication, influencing and sales.
• Ability to persuade strategically.

Commencement Date

• This position is appointed for immediate commencement. Salary and benefits will be discussed at interview.