Moove Customer Service Jobs in Accra
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
About The Role
Offer Level 2 customer support to market customer success teams on technical or product issues that cannot be handled and closed on first contact by customer success teams- Bridge between product, data, and technical teams.
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
What You’ll Be Doing
- App customer acquisition and scale-up (grow App customer numbers in the market).
- Retention of customers using the application (manage churn)
- Run customer feedback and NPS surveys for the app and future Fintech products, and give recommendations to product managers on feature improvements and feature requests.
- Training and proactive management of onboarded customers( app users).
- Training and support of internal users utilizing products within the product portfolio.
- Conduct market research together with the product managers on app features.
- Carry out Product testing with a product manager, and technical teams at various implementation stages of app features for the market
- Drive Process improvements for products in use by both internal and external customers.
What You Will Need For This Position
- 2+ years of experience working on products as a Product Support Specialist, Analyst, or Customer Support Specialist
- Working with cross-functional teams of engineers, product managers and analysts to create significant value and impact for customers
- Experiencing conducting market/user research
- Segmenting customers, running multiple tests (eg. multivariat), tracking user behaviour, as well as prioritizing and managing your teams’ backlogs
- Experience working on no-code products e.g. Google Forms
- Experience navigating the added complexity of working across geographies in a rapidly expanding global business, and in a heavily remote collaboration environment
- Customer service skills
- Strong analytical skills
- Problem-solving and critical-thinking skills
- Excellent interpersonal skills
- Attention to detail
- Advanced English language skills (our primary common language across geographies)
- Fintech start-up experience beneficial
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Who You’ll Be Working with:
Directly reporting to our Senior Business Process Manager, and closely working with our ProductTeam.
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Call Centre Agent: Inbound - Plato Consult Limited