Help Desk Officer - Galaxy Steels Limited



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Help Desk Officer - Galaxy Steels Limited





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Galaxy Steels Limited seeks to employ a Help Desk Officer.

Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers' issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement

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Qualification Required & Experience

  • Experience in providing customer service support
  • Proficiency in English
  • Awareness of the industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • HND

Location: Tema

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How to Apply

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  • An application will not in itself entitle the applicant to an interview.

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