Absa Bank Human Resource Management Jobs in Accra
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To deliver operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
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Job Description
Customer Service – 50%
- Authorize and process all requests from project staff in the area of Sales support, recruitment and selection, and training within the required authorities and standards as agreed with the line manager.
- Respond to routine correspondence from internal/external customers relating to an area of project management support and HR.
- Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner
- Maintain recruitment database and correspond with potential applicants; including feedback letters within timelines
- Deal with and respond to queries/complaints from staff regarding specific areas of the Project
Administrative and HR services
- Assisting with Induction of new employees -undertake on-boarding/day 1 HR induction for new employees; ensuring new joiners receive appropriate new joiner documentation, the opening of bank account etc
Outputs:
Administrative Support – 45%
- Responsible for the overall administration of the Absa Young Africa works office – preparing administrative reports including minute taking, issuing of letters; managing meeting room, confirmation, exit responses,
- Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times
- Will undertake appropriate distribution and storage of project correspondence, and documentation for recruitment processes
- Maintain up-to-date records of files and filing systems including updating physical/electronic registers and filing. Ensure to do logging, filing and tracking of all requests, and selection processes
- Planning in-house or off-site activities, like conferences, meetings, and celebrations
- Ensure prompt updating of relevant administration and HR Information systems, and control of information
- Coordinate and liaise with the Head of SME – assist with meeting planning, communications, and minute taking
- Responsible for coordinating schedules, arranging meetings, and distributing memos and reports whiles ensuring that project staff are kept up to date on news and information.
- Draft routine correspondence and access cards related to office facilities
- Overseeing the general workers' responsibilities and ensuring that the project office is kept clean at all times and ensure office orderliness and professional appearance
- Other additional administration, finance and communications tasks, as requested
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team Management – 5%
- In some cases responsible for up to one member of the staff
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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