Parts Sales & Support Representative - Sandvik

Sandvik Rock Processing Solutions is a global leading supplier of equipment, tools, parts, services and solutions for processing rock and minerals in the mining and construction industries. Our three Divisions Stationary Crushing & Screening, Mobile Crushing & Screening and Attachment Tools operate in both Mining & Construction businesses. Our Sandvik breaking (Attachments Tools), crushing and screening equipment is engineered for maximum productivity.

The Parts Sales & Support Representative will develop direct customer relationships and work with the internal sales and marketing team to optimize Part sales and opportunities.

Key Responsibilities

• Training & coaching internal and external customer personnel in Product Line parts planning and service-related supports. Parts planning and ordering.
• Work closely with service and other staff to optimize knowledge across departments, especially the procurement team to ensure effective forecasting and availability of appropriate Parts.

• Liaise with the factory to stay abreast with product development plus knowledge transfer as may be required for customer information.
• Occasionally support service team to supervise installation and commissioning of Sandvik Crushing & Screening equipment.
• Customer site visit on a regular basis with written reports
• Guide and assist the various teams with fault diagnosis work on Sandvik Mining and Construction Crushing and Screening equipment.
• Perform repair and fault finding using hydraulic and electric schematics.
• To conduct trials and testing of new products at customers' sites.
• Work towards achieving set KPIs;
• To adhere to all SMC policies & procedures, especially the health, safety and environmental policies.

Qualification

• Degree in Electrical or Mechanical Engineering with 3 years experience or equivalent trade certificate with 5 years’ experience with proven management/supervisory experience gained in a maintenance environment.
• Experience/Knowledge of Hydrocone and Jaw Crushers with an understanding of electrics, and hydraulics would be an advantage.
• Excellent sales, communication and presentation skills are required. An appreciable level of computer literacy would be an advantage.
• Qualified Instrumentation Engineer/Technician (Operating voltage on the system is 24v – 110v)
• Knowledge of PLCs and operating systems would be an advantage.
• Possess a minimum of valid driver’s license B

Reporting Relationship

Business Line Manager – SRP

Application

For immediate consideration, please apply to the Parts Sales & Support Representative position on or before 25th November. 2022 on the Sandvik intranet, Job ID: R0047818

We thank all applicants for their response, however, only those being considered for an interview will be contacted.

Hiring Location

Pakyi-Kumasi